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The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.
Job Responsibility:
Support the Client Experience Team through the phases of planning, organizing and execution of various aspects of Fragrance and Beauty
Assist with management of trackers and calendars
Support with pre/post-event support, recaps and data collection
Conduct and compile competitive market research for events, activations, and services
Support with on-site event execution and pre-event prep work
Support with creative brainstorm for ideas in client experiences and hospitality
Help compile and write post event recaps to be submitted to internal communications/intranet
Miscellaneous special projects for CDCRM
Administrative support for invoice processing, contracts, budgets, etc.
Requirements:
Enrolled in an Associates, Bachelor’s, or Master’s Degree program
Retail experience within Cosmetics (either Fragrance/Beauty/Skincare) is a preferred
Previous Internship Experience in Fashion or Luxury is a plus
Ability to prioritize and multi-task in a highly complex work environment
Ability to take initiative and work independently at times
Ability to manage multiple projects and work assignments
Ability to maintain confidentiality and to exercise discretion and professionalism with sensitive information
Ability to deliver information in a clear, concise manner
Time sensitive, accurate and highly dependable
Knowledge of Excel, PowerPoint, Microsoft Word
Nice to have:
Retail experience within Cosmetics (either Fragrance/Beauty/Skincare) is a preferred
Previous Internship Experience in Fashion or Luxury is a plus
What we offer:
Gain real-world, professional experience
Attend a learning-focused guest-speaker series
Partner with a mentor who will provide feedback and coaching