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A key support position in animating and developing both Fragrance & Beauty business, within Hermès Boutiques. The Client Development Coordinator is responsible for the oversight of US boutiques, assisting the Director of Client Development - Fragrance & Beauty in developing tools, managing communications and maintaining engagement levels to help optimize retail performance.
Job Responsibility:
Execute animations and activations in coordination with Merchandising/Planning, VM, Retail teams
Partner with Client Events and CRM on animations to drive the business in both Fragrance and Beauty and help in defining the Beauty and Fragrance Customer Journey
Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated
Assist in management of Freelance team [Artistry and Advisory] via recruitment, scheduling/placement, training and payments
Build strong partnerships with both local contacts [Merchant, Planner, Managers, Experts/Ambassadors, Freelance team and the métier] and international partners [Hermes International, trainers and the métier]
Participate in executing Fragrance & Beauty seminars, seasonal training and technical skill set development of Beauty Experts, ambassadors and Freelance beauty team
Host and transmit House values and product knowledge through regular training sessions, especially seasonal launches or key moments
Motivate and actively engage with beauty community
Evolve and champion a network of high-performing Beauty Experts