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iCapital Network Logo iCapital Network · Finance

Client Delivery Team Lead

United States, Stamford 85000.00 - 110000.00 USD / Year · Job Posted February 18, 2026
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Job Description

This role will oversee a team of client-facing reporting analysts and associates. This individual is responsible for coaching their team through complex client issues, overseeing special projects, and ensuring that team members can deliver high quality, best in class service to our clients on a consistent basis.

Job Responsibility

  • Lead a team and work with Senior Management to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications
  • Analyze and explain portfolio performance results
  • Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects
  • Analyze private equity and hedge fund statements for input into system
  • Work with clients and partners to resolve data issues
  • Develop and strengthen client relationships through client on-boarding, client account setup and training, day-to-day support, and issue management
  • Maintain software maintenance and setup through system configuration, new client setup and financial account and asset set-up and classification, data feed management
  • Create custom reports based on client-specific needs and Liaise with the vendor partners for enhancements, and system and data issues
  • Establish operational effectiveness through the development and adoption of policies, procedures, and controls

Requirements

  • 7+ Years of experience in a related field
  • Experience managing a team: providing feedback, coaching their development, escalating employee issues
  • Experience with RIA/Wealth Management Policies, Procedures and Client Service
  • Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity
  • Excellent customer relation skills and the ability to foster and maintain effective client relationships
  • Strong understanding of financial instruments
  • Able to think critically through complex performance management reporting issues and best practices
  • Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
  • Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
  • Comfortable with technology, software tools and applications and ability to learn new software quickly
  • Strong MS Excel and PowerPoint skills and knowledge of database concepts, and any type of programming

What we offer

  • Equity for all full-time employees
  • Annual performance bonus
  • Employer matched retirement plan
  • Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
  • Parental leave
  • Unlimited paid time off (PTO)
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