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As a Brand Protection Client Delivery Specialist, you will work in close cooperation with Client Delivery Managers, to deliver the highest possible quality to our clients, utilizing our advanced technology to support your work. Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products. Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world. The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.
Job Responsibility:
Support with overseeing the day-to-day management of clients’ accounts
Building and maintaining close relations with clients to achieve excellent customer satisfaction
Project analysis and monthly reporting
Coaching and training analysts to meet clients’ expectations
Working independently and effectively with other team members in locations around the world
Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
Finding new and innovative ways to better protect client interests
Perform in-depth investigations and identify key offenders
Collaborate with Client Managers to ensure highest quality of service
Attend and participate in client meetings
Requirements:
Must have the ability to work alone and collaboratively within a team environment
Excellent skills in internet tools and the basic technology behind the tools (i.e. browser knowledge)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Previous knowledge of Brand Protection or Intellectual Property is highly desirable
Necessary training, including trademark law theory and the use of proprietary systems, will be provided
As an individual, you are ambitious and are comfortable taking a high degree of responsibility in your work
You have a strong work ethic, which is evident to those around you
Above all you are humble, easy to work with, and have a strong belief in team success