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The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. Play a vital role in Guidepoint’s success.
Job Responsibility:
Manage and retain existing client accounts
Penetrate multiple users
Provide excellent customer service
Grow client accounts
Send multiple screened, quality advisors per project asap
Contact client to obtain new projects
Push events, teleconferences or new advisors
Penetrate user base
Convert Trials to full clients through excellent service during trial period
Requirements:
Bachelor’s/Master's degree and a strong academic record required
Desire to work in a client facing project management role that is KPI and metrics-driven
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills
Demonstrated ability to work both individually and as part of a team
Fluency in English is a must
What we offer:
Competitive salary, bonus and benefits
Excellent medical coverage through BUPA
Excellent professional development opportunities
Supportive culture that celebrates and rewards success
Monthly Happy Hour, Social Events, Summer Fridays
Year-round company sponsored sports and team building events