Client Delivery Manager Job at NTT DATA (Hyderabad)

Client Delivery Manager

The Client Delivery Manager at NTT DATA will oversee service delivery for the NA...

Location

Luxembourg , Luxembourg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience in managed services delivery and client management
Understanding of IT service models, SLAs, and service frameworks (ITIL)
Excellent communication and stakeholder management skills
Ability to manage complex contracts and drive operational efficiency
Leadership skills to inspire and guide a high-performing team
Analytical mindset with a focus on results and client value
Experience working in secure or regulated environments
Degree in IT, Business, or related field
ITIL and/or PMP certification preferred
English is mandatory & French is an asset

Job Responsibility

Build and maintain strong relationships with NSPA stakeholders, acting as a trusted advisor and strategic partner
Ensure service delivery meets SLAs and contractual commitments, maintaining high standards of quality and reliability
Oversee daily operations and coordinate cross-functional teams to ensure seamless execution and client satisfaction
Lead, coach, and develop your team to foster a culture of accountability, innovation, and continuous improvement
Monitor performance metrics, report on KPIs, and identify opportunities to optimize delivery and drive growth
Anticipate challenges, resolve issues proactively, and manage risks to ensure business continuity and service excellence
Conduct regular project reviews with Project Managers to ensure alignment, progress tracking, and successful outcomes
Represent NTT in governance meetings, contributing to strategic decisions and ensuring alignment with client objectives
Support pre-sales activities by translating client needs into actionable service solutions and delivery models
Develop and manage the annual operational budget, ensuring financial discipline and transparency

Fulltime

Client Delivery Manager

After initial cloud contract execution, the Client Delivery Manager (CDM) is the...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelors Degree or equivalent
SAP Technology/ Basis, Application implementation and/or operation experience
SAP consultant /SAP Project Manager experience with strong stakeholder management capability
Technical infrastructure know-how and technical understanding of virtualized system landscapes
Excellent customer/ escalation management skills
C-Level Customer Communication & Presentation (ability to translate between technical and non technical audience)
Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success
Fluency in English
5+ years experience in customer-facing role
Minimum one year experience in project management

Job Responsibility

Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required.
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals.
Lead and own engagement-planning and program-planning activities

Client Delivery Manager

The Client Service team connects Guidepoint’s clients with subject-matter expert...

Location

United Kingdom , London

Salary:

Not provided

Modoras Accounting Syd

Expiration Date

Until further notice

Requirements

Bachelor’s/Master's degree and a strong academic record required
Desire to work in a client facing project management role that is KPI and metrics-driven
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills
Demonstrated ability to work both individually and as part of a team
Fluency in English is a must

Job Responsibility

Manage and retain existing client accounts
Penetrate multiple users
Provide excellent customer service
Grow client accounts
Send multiple screened, quality advisors per project asap
Contact client to obtain new projects
Push events, teleconferences or new advisors
Penetrate user base
Convert Trials to full clients through excellent service during trial period

What we offer

Competitive salary, bonus and benefits
Excellent medical coverage through BUPA
Excellent professional development opportunities
Supportive culture that celebrates and rewards success
Monthly Happy Hour, Social Events, Summer Fridays
Year-round company sponsored sports and team building events
Informal work environment
Employee Assistance Programs
Volunteer days

Fulltime

Client Delivery Manager

The Client Delivery Manager at NTT DATA is responsible for overseeing the end-to...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Relevant ITIL certification preferred
Relevant project management certification (for example, PMP) is preferred
Seasoned demonstrated experience in a managed services and/or support services environment
Seasoned demonstrated experience in managed services - service delivery and client management
Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Seasoned demonstrated experience in monitoring contract performance
Seasoned demonstrated experience in managing service delivery projects for clients
Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

Client Delivery Manager

The Client Delivery Manager at NTT DATA is a pivotal role responsible for overse...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Relevant ITIL certification preferred
Relevant project management certification (for example, PMP) is preferred
Seasoned demonstrated experience in a managed services and/or support services environment
Seasoned demonstrated experience in managed services - service delivery and client management
Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Seasoned demonstrated experience in monitoring contract performance
Seasoned demonstrated experience in managing service delivery projects for clients
Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

Client Delivery Manager

Join NTT DATA as a Client Delivery Manager, where you will oversee the end-to-en...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Relevant ITIL certification preferred
Relevant project management certification (for example, PMP) is preferred
Moderate level of demonstrated experience in a managed services and/or support services environment
Moderate level of demonstrated experience in managed services - service delivery and client management
Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Moderate level of demonstrated experience in monitoring contract performance
Moderate level of demonstrated experience in managing service delivery projects for clients
Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

Manager, Client Delivery

The Manager, Client Delivery is responsible for leading a team of technical cons...

Location

Canada , Various

Salary:

134250.00 - 167800.00 USD / Year

Reinsurance Group of America

Expiration Date

Until further notice

Requirements

8+ years overall insurance experience
Proven knowledge of life insurance and annuity accounting concepts
7+ years of experience in a senior life insurance or reinsurance role
5+ years of management experience
College or University Degree or equivalent work experience
Proficiency in Microsoft Excel, Word, Visio, and PowerPoint
Proven decision-making skills, demonstrating the ability to make decisions quickly based on often incomplete information
Effective gap-analysis and report writing skills
Proven track record of understanding client expectations efficiently and effectively in order to meet or exceed client expectations on assignments
Ability to lead a team of consultants and business analyst in order to execute numerous client projects to completion, while demonstrating best practices, evidenced controls, and quality outcomes

Job Responsibility

Leading a team of technical consultants and business analysts to effectively manage various consulting clients and technical projects
Developing and maintaining client relationships and working with internal technical staff to implement life reinsurance solutions and services to TAI clients
Implementation of client projects, ranging from design and oversight of software implementations testing, upgrade projects, and custom modifications
Performing complex research and analysis to support business operations and develop recommendations
Managing and training staff to ensure appropriate and quality delivery of software and services to clients
Developing and managing sophisticated testing protocol and procedures
Coordinating, developing and improving automated testing program
Overseeing accurate and complete collection, documentation, and analyzing of business requirements for client projects
Publishing project reports and collaborating on a weekly and monthly basis with key client accounts and management
Providing training in the use of the TAI system, general reinsurance administration, and the process flow

What we offer

Annual bonus plan
Long-term equity incentive plan eligibility for some positions
Full range of health, retirement, and other employee benefits

Fulltime

Client Delivery Manager with German (Audio & Visual Conferencing Services)

NTT DATA is a leading global provider of infrastructure and platform services, p...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, AV / Media Engineering, Business Management, Service Management, or a related field, or equivalent professional experience
Minimum 10 years of experience in AV, collaboration, workplace technology, or related managed services environments
Minimum 3-5 years of experience in a managed services leadership, client delivery, or service management role
Proven experience delivering AV services in enterprise or global environments
Strong experience managing SLA-driven service delivery, customer support, service governance, and contractual outcomes
Experience managing distributed teams, third-party vendors, internal technical teams, and cross-functional delivery groups
Strong ability to transition services from incumbent providers and establish effective delivery operations, governance, and service structures
Strong understanding of managed services and client delivery operating models
Experience operating in ITIL-based service management environments, including incident, problem, change, release, and continual improvement processes
Understanding of enterprise AV platforms, including Microsoft Teams Rooms, Surface Hub, room booking systems, scheduling systems, and digital signage platforms

Job Responsibility

Owning and managing client delivery for Audio Visual managed services, ensuring SLA, KPI, and contractual commitments are met
Leading the end-to-end delivery, performance, and continuous improvement of AV managed services across enterprise environments
Acting as the primary escalation point and relationship manager for AV service delivery issues
Coordinating delivery across engineering, operations, security, governance, vendor, and client-facing teams to ensure effective service outcomes
Leading service review meetings, operational governance forums, executive updates, and client-facing performance discussions
Overseeing incident, problem, change, and release management processes for client AV environments in line with agreed service models
Managing service onboarding, transitions, and operational readiness activities for the contract
Supporting the transition of services from incumbent providers and establishing effective delivery structures, governance, and operational processes
Driving continual service improvement, automation, optimization, and service maturity initiatives across AV managed services
Ensuring alignment between client requirements, business priorities, and Audio and Visual Conferencing roadmap changes

What we offer

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Early bird or night owl? Our projects have different working hours to suit your needs
Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
We want you to stay healthy! Enjoy our Private Health Insurance – it's custom-made for you
A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
Make the most of our epic parties or themed events – they're lovingly designed for our people and their families

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Client Delivery Manager

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