Client Delivery Manager with German (Audio & Visual Conferencing Services) Job at NTT DATA (Brasov)

Job Description

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world's most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We're looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

Job Responsibility

Owning and managing client delivery for Audio Visual managed services, ensuring SLA, KPI, and contractual commitments are met
Leading the end-to-end delivery, performance, and continuous improvement of AV managed services across enterprise environments
Acting as the primary escalation point and relationship manager for AV service delivery issues
Coordinating delivery across engineering, operations, security, governance, vendor, and client-facing teams to ensure effective service outcomes
Leading service review meetings, operational governance forums, executive updates, and client-facing performance discussions
Overseeing incident, problem, change, and release management processes for client AV environments in line with agreed service models
Managing service onboarding, transitions, and operational readiness activities for the contract
Supporting the transition of services from incumbent providers and establishing effective delivery structures, governance, and operational processes
Driving continual service improvement, automation, optimization, and service maturity initiatives across AV managed services
Ensuring alignment between client requirements, business priorities, and Audio and Visual Conferencing roadmap changes
Managing risks, dependencies, escalations, service improvement backlogs, and delivery actions to ensure service continuity and client satisfaction
Ensuring service delivery aligns with security, compliance, regulatory, and contractual obligations
Supporting commercial activities, including renewals, service expansions, growth opportunities, and cost optimization initiatives
Maintaining accurate service documentation, reporting, governance materials, delivery artefacts, and management updates
Collaborating with account management and sales teams to identify and support growth opportunities
Translating technical AV service delivery topics into clear business outcomes for client stakeholders
Leading AV operations teams across meeting rooms, collaboration spaces, digital signage, and event support services
Providing collaborative leadership across multi-disciplinary and distributed teams to ensure consistent, high-quality service delivery

Requirements

Bachelor's degree in Information Technology, AV / Media Engineering, Business Management, Service Management, or a related field, or equivalent professional experience
Minimum 10 years of experience in AV, collaboration, workplace technology, or related managed services environments
Minimum 3-5 years of experience in a managed services leadership, client delivery, or service management role
Proven experience delivering AV services in enterprise or global environments
Strong experience managing SLA-driven service delivery, customer support, service governance, and contractual outcomes
Experience managing distributed teams, third-party vendors, internal technical teams, and cross-functional delivery groups
Strong ability to transition services from incumbent providers and establish effective delivery operations, governance, and service structures
Strong understanding of managed services and client delivery operating models
Experience operating in ITIL-based service management environments, including incident, problem, change, release, and continual improvement processes
Understanding of enterprise AV platforms, including Microsoft Teams Rooms, Surface Hub, room booking systems, scheduling systems, and digital signage platforms
Knowledge of audio visual technologies, including video conferencing systems, audio DSPs, microphones, cameras, and control systems
Experience with monitoring and management tools for AV environments
Understanding of network fundamentals impacting AV services, including QoS, VLANs, and firewalls
Knowledge of endpoint and device lifecycle management for AV and workplace technology environments
Familiarity with vendor technologies such as Crestron, Poly, Cisco, Logitech, and Extron is desirable
Understanding of cloud collaboration platforms, including Microsoft 365 and Microsoft Teams
Commercial awareness with a strong focus on value, service outcomes, renewals, expansions, and cost optimization
Strong service governance and risk management mindset, with the ability to manage dependencies, escalations, and improvement backlogs
Excellent client relationship management and communication skills, with the ability to engage confidently with operational, technical, and executive stakeholders
Ability to translate technical delivery topics into business outcomes, service value, and actionable improvement plans
Confident decision-making and problem-solving skills under pressure and during service-impacting situations
Highly organized approach with strong prioritization, coordination, reporting, and stakeholder management skills
Collaborative leadership style with the ability to work effectively across multi-disciplinary teams
Customer-centric, proactive, and continuous-improvement focused mindset
ITIL Foundation or ITIL Managing Professional certification is desirable
AVIXA CTS, CTS-D, or CTS-I certification is desirable
Microsoft 365 or Teams Rooms related certifications are advantageous
Prince2, PMP, or equivalent service or project management certification is advantageous
Leadership or people management qualification is advantageous
Excellent command of both spoken and written English and German

Nice to have

Familiarity with vendor technologies such as Crestron, Poly, Cisco, Logitech, and Extron is desirable
ITIL Foundation or ITIL Managing Professional certification is desirable
AVIXA CTS, CTS-D, or CTS-I certification is desirable
Microsoft 365 or Teams Rooms related certifications are advantageous
Prince2, PMP, or equivalent service or project management certification is advantageous
Leadership or people management qualification is advantageous

What we offer

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Early bird or night owl? Our projects have different working hours to suit your needs
Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
We want you to stay healthy! Enjoy our Private Health Insurance – it's custom-made for you
A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
Make the most of our epic parties or themed events – they're lovingly designed for our people and their families

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Client Delivery Manager with German (Audio & Visual Conferencing Services)

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