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The Client Delivery Manager will lead a team to ensure client satisfaction and delivery excellence in the P&C industry. This role involves managing multi-practice accounts, driving revenue growth, and implementing innovative solutions. The ideal candidate will have extensive experience in delivery management and a strong understanding of the insurance sector.
Job Responsibility:
Leading a team of practice delivery executives and leads and drives overall account governance, client satisfaction, delivery excellence and margin growth for a multi-geo, multi-towered enterprise account
Protecting current revenue and ensuring continued business growth by avoiding competitive renewals and cultivating growth opportunities
Excelling at Client Management, with the ability to grow and improve client/customer relationships, implement change and leverage technology for competitive advantage
Working collaboratively with Client Executives to develop customer relationships, identify and manage relationship risk, and grow account reference-ability
Negotiating contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance
Successfully delivering P&L for a large Insurance account inclusive of revenue, cost, margin, and cost containment goals
Ensuring accurate and timely revenue/cost/margin forecasts for the account
Improving delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio
Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), problem solving
Hiring, coaching, and developing talent to achieve growth, profit, NPS and contractual performance goals
Managing Sales Enablement – ensure tight integration with delivery teams for delivery led sales initiatives
Responsible for sales support and deal accuracy within Insurance
Partnering with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth
Being recognized as a proactive, influential and strategic delivery leader by the client and within NTT DATA
Driving change, enabling AI adoption, driving savings in operational spend and discretionary spend through AI
Requirements:
10 years in a delivery management role managing multi-practice accounts
10 years of experience with application development, maintenance operations, global delivery
5+ years of experience with C Suite level interaction
5+ years of experience with implementing transformation, automation, AI
5+ years knowledge of the P&C industry and relevant software products such as Guidewire and Duck Creek