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Client Delivery Manager - P&C Industry

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NTT DATA

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Location:
United States , Philadelphia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Client Delivery Manager role in the P&C industry involves leading a team to ensure client satisfaction and delivery excellence. Candidates should have at least 10 years of experience in delivery management, with a strong background in the insurance sector and relevant software products. The position requires excellent communication and leadership skills, along with a focus on AI adoption and transformation implementation.

Job Responsibility:

  • Responsible for leading a team of practice delivery executives and leads and drives overall account governance, client satisfaction, delivery excellence and margin growth for a multi-geo, multi-towered enterprise account
  • Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities
  • Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change and leverage technology for competitive advantage
  • Work collaboratively with Client Executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability
  • Negotiates contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance
  • Successfully deliver P&L for a large Insurance account inclusive of revenue, cost, margin, and cost containment goals
  • Ensure accurate and timely revenue/cost/margin forecasts for the account
  • Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio
  • Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), problem solving, etc.
  • Hire, coach, and develop talent to achieve growth, profit, NPS and contractual performance goals
  • Manage Sales Enablement – ensure tight integration with delivery teams for delivery led sales initiatives
  • Responsible for sales support and deal accuracy within Insurance
  • Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth
  • Be recognized as a proactive, influential and strategic delivery leader by the client and within NTT DATA
  • Drive change, enable AI adoption, drive savings in operational spend and discretionary spend through AI

Requirements:

  • 10 years in a delivery management role managing multi-practice accounts
  • 10 years of experience with application development, maintenance operations, global delivery
  • 5+ years of experience with C Suite level interaction
  • 5+ years of experience with implementing transformation, automation, AI
  • 5+ years knowledge of the P&C industry and relevant software products such as Guidewire and Duck Creek

Additional Information:

Job Posted:
March 24, 2026

Work Type:
Hybrid work
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