Client Delivery Lead Job at Prolific (Mexico City)

Job Description

As a Client Delivery Lead focused on AI projects, you will play a pivotal role in ensuring the success of our client partnerships. You will own the end-to-end strategy for client engagements, oversee project execution, and serve as the primary point of contact (POC) for the client. Collaborating closely with internal teams and leveraging your project management expertise, you will ensure that we deliver exceptional results and maintain strong client relationships in the rapidly evolving AI space.

Job Responsibility

Define and execute the overall strategy for client projects
Act as the main point of contact (POC) for the client
Work with clients to understand their specific needs and partner with internal teams to deliver tailored solutions
Plan, scope, and coordinate internal resources (e.g., Sales, Operations, Product, and Engineering) across teams
Partner with internal teams to ensure projects meet both client and organizational goals
Track and report on project delivery metrics, including timelines, budgets, and profitability
Establish and maintain project dashboards and performance trackers
Generate actionable insights from project data, providing clients with recommendations to enhance their AI training models and workflows
Continuously evaluate and improve delivery processes
Provide internal and external training sessions on best practices, project execution standards, and Prolific platform capabilities

Requirements

Proven experience (3-6 years) managing complex, multi-stakeholder projects or client delivery roles, ideally in Human-in-the-loop (HITL) or AI training
Solid understanding of AI technologies, their applications, and associated challenges, including familiarity with AI/ML training workflows such as data collection, annotation, and validation processes
Strong ability to build and maintain positive client relationships, with exceptional client-facing communication skills
Demonstrated ability to develop and execute strategies aligned with client goals and company objectives
Proficiency in tracking and analyzing project delivery metrics, KPIs, and profitability
Excellent written and verbal communication abilities
Strong problem-solving skills
Proven ability to lead cross-functional teams, align diverse stakeholders, and foster collaboration
Comfortable working in a rapidly changing environment and adapting priorities as needed
Strong organizational and multitasking abilities, with proficiency in project management and collaboration tools (e.g., Notion, Slack, Asana)

What we offer

Competitive salary, benefits, and a hybrid working within our impactful, mission-driven culture
Compensation packages for eligible roles include base salary, equity, and benefits
Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission

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Client Delivery Lead

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