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Client Delivery Lead

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Prolific

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Location:
Mexico , Mexico City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Client Delivery Lead focused on AI projects, you will play a pivotal role in ensuring the success of our client partnerships. You will own the end-to-end strategy for client engagements, oversee project execution, and serve as the primary point of contact (POC) for the client. Collaborating closely with internal teams and leveraging your project management expertise, you will ensure that we deliver exceptional results and maintain strong client relationships in the rapidly evolving AI space.

Job Responsibility:

  • Define and execute the overall strategy for client projects
  • Act as the main point of contact (POC) for the client
  • Work with clients to understand their specific needs and partner with internal teams to deliver tailored solutions
  • Plan, scope, and coordinate internal resources (e.g., Sales, Operations, Product, and Engineering) across teams
  • Partner with internal teams to ensure projects meet both client and organizational goals
  • Track and report on project delivery metrics, including timelines, budgets, and profitability
  • Establish and maintain project dashboards and performance trackers
  • Generate actionable insights from project data, providing clients with recommendations to enhance their AI training models and workflows
  • Continuously evaluate and improve delivery processes
  • Provide internal and external training sessions on best practices, project execution standards, and Prolific platform capabilities

Requirements:

  • Proven experience (3-6 years) managing complex, multi-stakeholder projects or client delivery roles, ideally in Human-in-the-loop (HITL) or AI training
  • Solid understanding of AI technologies, their applications, and associated challenges, including familiarity with AI/ML training workflows such as data collection, annotation, and validation processes
  • Strong ability to build and maintain positive client relationships, with exceptional client-facing communication skills
  • Demonstrated ability to develop and execute strategies aligned with client goals and company objectives
  • Proficiency in tracking and analyzing project delivery metrics, KPIs, and profitability
  • Excellent written and verbal communication abilities
  • Strong problem-solving skills
  • Proven ability to lead cross-functional teams, align diverse stakeholders, and foster collaboration
  • Comfortable working in a rapidly changing environment and adapting priorities as needed
  • Strong organizational and multitasking abilities, with proficiency in project management and collaboration tools (e.g., Notion, Slack, Asana)
What we offer:
  • Competitive salary, benefits, and a hybrid working within our impactful, mission-driven culture
  • Compensation packages for eligible roles include base salary, equity, and benefits
  • Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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