CrawlJobs Logo

Client Delivery Lead

prolific.com Logo

Prolific

Location Icon

Location:
United States , San Francisco ▼

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

120000.00 - 150000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As a Client Delivery Lead focused on AI projects, you will play a pivotal role in ensuring the success of our client partnerships. You will own the end-to-end strategy for client engagements, oversee project execution, and serve as the primary point of contact (POC) for the client. Collaborating closely with internal teams and leveraging your project management expertise, you will ensure that we deliver exceptional results and maintain strong client relationships in the rapidly evolving AI space.

Job Responsibility:

  • Define and execute the overall strategy for client projects, ensuring alignment with the client’s objectives and Prolific’s standards
  • Act as the main point of contact (POC) for the client as it relates to their project, providing clear and consistent communication throughout the project lifecycle
  • Work with clients to understand their specific needs and partner with internal teams to deliver tailored solutions that align with project goals
  • Plan, scope, and coordinate internal resources (e.g., Sales, Operations, Product, and Engineering) across teams to ensure smooth project execution and timely delivery
  • Partner with internal teams, including sales, operations, and product, to ensure projects meet both client and organizational goals
  • Track and report on project delivery metrics, including timelines, budgets, and profitability, to ensure financial and operational targets are met
  • Establish and maintain project dashboards and performance trackers to provide real-time visibility into project status, risks, and opportunities for improvement
  • Generate actionable insights from project data, providing clients with recommendations to enhance their AI training models and workflows
  • Continuously evaluate and improve delivery processes to enhance efficiency, scalability, and client satisfaction
  • Provide internal and external training sessions on best practices, project execution standards, and Prolific platform capabilities to improve overall delivery outcomes

Requirements:

  • Proven experience (3-6 years) managing complex, multi-stakeholder projects or client delivery roles, ideally in Human-in-the-loop (HITL) or AI training, with a strong track record of delivering successful outcomes in fast-paced environments
  • Solid understanding of AI technologies, their applications, and associated challenges, including familiarity with AI/ML training workflows such as data collection, annotation, and validation processes
  • Strong ability to build and maintain positive client relationships, with exceptional client-facing communication skills and a focus on exceeding expectations
  • Demonstrated ability to develop and execute strategies aligned with client goals and company objectives
  • Proficiency in tracking and analyzing project delivery metrics, KPIs, and profitability to drive continuous improvement and optimize outcomes
  • Excellent written and verbal communication abilities, capable of articulating complex concepts clearly to both technical and non-technical audiences
  • Strong problem-solving skills, with the ability to quickly identify challenges and implement effective solutions
  • Proven ability to lead cross-functional teams, align diverse stakeholders, and foster collaboration to achieve shared objectives
  • Comfortable working in a rapidly changing environment and adapting priorities as needed
  • Strong organizational and multitasking abilities, with proficiency in project management and collaboration tools (e.g., Notion, Slack, Asana) to ensure accuracy, quality, and timely delivery of complex projects
  • Demonstrated capability to manage multiple tasks while ensuring the accuracy and quality of project deliverables
What we offer:
  • competitive salary
  • benefits
  • remote working
  • equity
  • opportunity to earn a cash variable element, such as a bonus or commission

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Prolific - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Delivery Lead

Delivery Lead

We are looking for an experienced Delivery Leader to oversee the planning, coord...
Location
Location
United Kingdom , London
Salary
Salary:
70000.00 - 75000.00 GBP / Year
arrowsgroup.com Logo
Arrows Groupe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading a portfolio of multi-million-pound projects using both agile and waterfall methodologies
  • Strong track record of delivery in complex, fast-paced environments
  • Experience working in predominantly outsourced delivery models, either as a client or supplier
  • Accountability for project delivery, financial management, and commercial negotiations
  • Expertise in project management disciplines (risk, change, quality, testing, etc.)
  • Demonstrated ability to engage and influence senior stakeholders in challenging environments
  • Strong judgement and decision-making skills in ambiguous situations
  • Highly motivated, accountable, and able to align teams to programme goals
  • Adaptable, resilient, and capable of driving change in uncertain or challenging circumstances
Job Responsibility
Job Responsibility
  • Lead and coordinate internal teams and external partners to deliver IT solutions aligned with business priorities
  • Review and approve delivery plans, ensuring all activities required to achieve business outcomes are included
  • Oversee smooth transition of projects into business-as-usual operations
  • Foster a safe, supportive, and collaborative working environment
  • Engage with senior stakeholders to understand business needs and translate them into effective delivery
  • Define and manage project scope, ensuring changes follow the correct governance processes
  • Contribute to the development of business cases, clearly identifying benefits and success factors
  • Establish appropriate governance structures and present at investment and decision-making forums
  • Support portfolio planning to align projects with business strategy
  • Identify and manage interdependencies, risks, and opportunities across projects
  • Fulltime
Read More
Arrow Right

Delivery Lead Group Manager

The Delivery Lead Group Manager will manage multiple teams through other manager...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant previous experience as a Senior Delivery Lead, and having managed complex transformation programmes
  • Financial Service industry experience
  • Senior level experience in a technical environment, leading engineering teams and ultimately driving the client experience
  • People management, leadership and development skills
  • Stakeholder management
  • Project management
  • Advanced communication skills, up to and including senior management
  • An expert and creative problem solver
  • Comfortable operating in a fast paced and rapidly changing environment
  • Specific software languages will be dependent of area of business
Job Responsibility
Job Responsibility
  • Manages the testing functional area and carries responsibility for the Testing Group
  • Determines approach to implementing Testing strategy
  • Responsible for executing Testing strategy in area managed
  • Structures the team to ensure greatest impact, efficient use of resource and alignment to business structures as possible
  • Sets a clear vision for the team around roles and responsibilities
  • Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
  • Ensures that IT organization is defining and implementing its Testing and Control plans to meet business strategy and goals
  • Involved with a variety of broad based and complex issues that require complex judgments based on sophisticated analytical thought
  • Drives innovative testing strategies that support technological changes
  • Exhibits in-depth understanding of concepts and procedures within own are and basic knowledge of these elements in other areas
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Service Delivery Team Lead

The Identity Access Management Information Security Administration Service Deliv...
Location
Location
Turkey , Istanbul
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ experience in Identity and Access Management environment (ISA provisioning, compliance reviews, incident/change management or related IS field) is an advantage
  • Technical experience in security administration supporting a large user environment
  • Solid understanding of industry standard security practices desirable
  • Good command of English language (both verbal and written) as role requires team representation in global environment
  • Ability to work independently and without any influence from manager
  • Ability to manage multiple efforts and adjust priorities with evolving work efforts
  • Strong people management skills focusing on development and growth of team
  • Analytical and detail oriented
  • Proven use of discretion and judgment given the subject sensitivity of the work data
  • Strong communications skills
Job Responsibility
Job Responsibility
  • Develop and drive a high-performance team by recruiting the right skills sets for the team and conducting regular one-on-one meetings with each full-time staff member
  • Ensure appropriate training is provided to the team
  • Encourage personal development plans and deliver specific ongoing feedback at every opportunity
  • Ensure that all management related tasks are executed in the managed team in accordance with Citi policies and procedures
  • Implement established procedures, policies and audit guidelines defined by the IAM ISA SD organization
  • Utilize key information security administration tools
  • Ensure adherence to pre-assigned SLO requirements for designated requests
  • Manage risk and risk controls by analyzing the root cause of security issues, impact to business, and required corrective actions
  • Interface with business managers, end-users, and technical staff for provisioning access
  • Collect and analyze evidence to coordinate with internal/external compliance and auditing agencies / officials
What we offer
What we offer
  • Best-in-class benefits
  • Opportunities to deepen the knowledge of the special characteristics of a multinational company
  • Opportunity to develop the individual’s project management skills
  • Fulltime
Read More
Arrow Right

Svp - Asia Client Tax Operations Lead

We are seeking a highly motivated and forward-thinking Senior manager to lead ou...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good track record of experience in tax operations, indirect tax compliance, or regulatory reporting in financial services
  • Deep knowledge of APAC VAT/GST frameworks and strong familiarity with global regulations such as EU ViDA, SAF-T, and e-invoicing standard (e.g, Peppol, SDI)
  • Proven track record of managing cross border teams and working with global tax, legal, finance and technology partners
  • Hands on experience with tax audits, remediation programs and process risk management
  • Knowledge about the Double Tax Treaty Agreements, International Taxation, Custody Operations, Relief at source and reclaim
  • Knowledge of US Tax reporting FATCA, US1099 and CRS regulation is a plus
  • Senior to advanced level experience in a related role with appropriate experience in people management preferred
  • Strong multi-tasking, organizational and time management skills with experience in continuously following up with various stakeholders and execution teams
  • Ability to take initiative, self-motivate and consistently demonstrate a results-driven mindset
  • Strong analytical skills with the ability to conduct detailed analyses of complex tax processes
Job Responsibility
Job Responsibility
  • Lead and oversee tax operations for APAC and NAM clusters, ensuring timely and compliant delivery of indirect tax (GST/VAT) reporting and related processes
  • Govern tax operations services provided by shared service centers (CSC), ensuring consistent standards, service quality and strong control frameworks
  • Represent the region in global tax governance forums, driving alignment with enterprise tax strategies
  • Partner with local corporate tax & finance teams to monitor, interpret and operationalize changes in VAT/GST legislations
  • Engage with local tax authorities, manage operational audits, and oversee regulatory submission and inquires
  • Identify, assess, and mitigate operational and tax risks through proactive controls, timely escalations and remediation efforts
  • Collaborate with cross functional stakeholders (Finance, product, tech, legal) to drive digital tax transformation and enhance process efficiency
  • Lead, coach and develop a high performing regional team with a strong service mindset and accountability
  • Support additional regulatory tax reporting such as U.S. Qualified Intermediary, FATCA, and Automatic Exchange of Information (CRS Reporting)
  • Develop business requirements for system-related enhancements and manage the end-to-end implementation of new or amended taxes
  • Fulltime
Read More
Arrow Right

Delivery Principal

We’re looking for people who have a track record of successfully delivering besp...
Location
Location
United Kingdom , London; Cambridge
Salary
Salary:
90700.00 - 102200.00 GBP / Year
softwire.com Logo
Softwire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience of successfully delivering large software development projects
  • Prior agency experience
  • Excellent client management and relationship building skills
  • Experience working in a delivery leadership role within an agency or consultancy environment
  • Experience managing teams, with accountability for the work of 10+ onshore staff
  • Strong knowledge of modern software engineering practice (SDLC) and an awareness of technical approaches and trends
  • An interest in technology and how things are created
  • Ability to lead meetings with senior (e.g. C-level) external stakeholders
  • Ability to understand and give context to complex situations, drawing out the key points and driving shared clarity
  • Ability to identify and trouble-shoot issues that may range from relationships to process, and lead the team in solving them
Job Responsibility
Job Responsibility
  • Delivering high value services to our clients
  • Accountable for the commercial, delivery and team performance of our projects and programmes of work
  • Leading delivery – either directly, or more often through managing delivery, technical and design leads
  • Ensuring client satisfaction, while also meeting Softwire’s commercial goals, and ensuring a happy team
  • Guiding clients through the delivery process, shaping the engagement for success from the first meetings, and resourcing the team
  • Acting as the most senior line of project escalation for any issues
  • Accelerating the careers of others
  • Bringing out the best in the people they’re responsible for, both through strong line management of Delivery Leads, and by supporting the resourcing and progression of others on their projects
  • Taking responsibility for the “performance contract” of multiple employees – setting expectations and challenges, providing support and feedback, and ensuring appropriate reward upon delivery
  • Helping Delivery Leads mentor and manage more junior colleagues of their own
What we offer
What we offer
  • Profit share scheme
  • Pension: Additional 5% of salary
  • 25 days annual leave (with the option to buy and sell)
  • Time off for company-wide morale activities
  • Time off for charitable / CSR activities
  • Free annual eye test
  • Opt-in health insurance
  • Cycle to work scheme
  • Payroll charity donations
  • Fulltime
Read More
Arrow Right

Service Owner – Virtual Account Management

As Service Owner – Virtual Account Management (VAM), you’ll lead the evolution o...
Location
Location
United Kingdom , Nantwich, Milton Keynes
Salary
Salary:
Not provided
roiltd.co.uk Logo
Return on Investment Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience designing or leading sales or client-delivery services within automotive, B2B fleet, or inside sales environments
  • Can translate complex client objectives into clear, scalable delivery models
  • Communicate with confidence and build trust across senior client and internal stakeholders
  • Are commercially minded, creative, and comfortable making decisions in fast-moving environments
  • Understand CRM workflows, sales processes, and the dynamics of fleet agreements and transitioning to EVs
Job Responsibility
Job Responsibility
  • Lead the design, mobilisation, and optimisation of VAM projects across OEM and LeaseCo clients
  • Translate client goals, BEV strategies, and commercial priorities into scalable VAM delivery models
  • Develop frameworks and tools to standardise ROI best practice and accelerate performance
  • Act as VAM subject matter expert for VAM-as-a-Service, providing strategic guidance to both clients and internal teams
  • Identify opportunities to improve efficiency, impact, and client satisfaction across live programmes
What we offer
What we offer
  • £500 annual health and wellbeing allowance
  • Education bursaries for new skills and development
  • Company pension and healthcare plans
  • 22 days annual leave, rising to 30 with service
  • Subsidised car purchase schemes
  • Fulltime
Read More
Arrow Right

Director of Professional Services

Lead all aspects of delivery excellence across the region, from client implement...
Location
Location
United States , Boston
Salary
Salary:
Not provided
aptitudesoftware.com Logo
Aptitude Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
  • 5+ years of people leadership experience, managing regional or cross-functional delivery teams
  • Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
  • Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
  • Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
  • Proven success managing P&L, service operations, and client delivery at scale
  • Strong background in enterprise software implementation, ideally in financial services, or ERP
  • Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
  • Commercial acumen with experience in pricing, forecasting, and contract negotiation
  • Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery
Job Responsibility
Job Responsibility
  • Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
  • Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
  • Hire, mentor, and develop high-performing talent
  • Provide clear career paths and support individual development plans
  • Champion diversity and inclusion
  • Be a visible advocate for Professional Services
  • Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
  • Oversee all aspects of client and partner delivery
  • Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
  • Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
What we offer
What we offer
  • 401(k) retirement plan with matching
  • Competitive vacation and paid time off
  • Healthcare benefits – medical insurance, dental insurance and vision plans
  • Pre-tax saving accounts
  • Life and Disability Insurance
  • ShareSave scheme (ability to purchase company shares on preferential terms)
  • Flexible working conditions and hybrid work model
  • Fulltime
Read More
Arrow Right

Project Management Lead, Creative Solutions

The Project Management Lead, Spain is a senior role responsible for overseeing t...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ Years in a relevant role, ideally media owner/agency or creative/digital agency
  • Experience both conceptualizing and delivering complex, cross-media campaigns
  • Extensive client-facing experience
  • Experience in people management
  • Experience in planning/producing consumer-facing events
  • Experience in building attractive, client-facing decks
  • Excellent strategic and analytical skills and ability to create engaging stories out of data
  • Good knowledge of the global media, advertising and social landscape
  • Passionate about branded content and innovative ideas
  • Excellent numeracy & literacy skills as well as communication & negotiation skills (both oral and written)
Job Responsibility
Job Responsibility
  • Team Management: Lead and mentor the local PM team, assigning projects, balancing workloads, and driving individual development. Maintain and elevate the team's reputation for operational excellence and client satisfaction.
  • Campaign Delivery: Oversee the end-to-end delivery of some of our largest, primarily local brand partnership projects - both media and event-led. Coordinate cross-departmental teams to ensure campaigns are delivered on time, on budget, and exceed client expectations.
  • Client Services: Act as the primary day-to-day contact for key clients, ensuring smooth communication and best-in-class service throughout the project lifecycle. Proactively identify upsell opportunities and strengthen long-term client relationships.
  • Strategy: Collaborate with Sales, Creative Strategists, Branded Content, and Fever Originals teams to develop creative and commercially viable campaign concepts. Contribute to brainstorms, proposal development, and media plan creation that align with client objectives, budgets, and timelines.
  • Pitches: Confidently present ways of working, budgets, and timelines to clients during pitches, demonstrating deep understanding of both creative and operational considerations.
  • Production: Lead production of events and shoots, managing vendors, and planning & overseeing operations at the event itself. Feature in video content as on-screen talent when required.
  • Reporting and Analysis: Deliver insightful campaign reporting, translating data into meaningful narratives and actionable recommendations. Support team PMs in interpreting results and identifying optimization opportunities.
  • Team Development: Stay informed on tools, competitor activity, and industry trends. Contribute to continuous improvement initiatives and collaborate with internal stakeholders to evolve tools and processes that enhance delivery efficiency and impact.
What we offer
What we offer
  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • Home-office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
  • English Lessons
  • Gympass membership
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy