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Client Delivery Lead

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Chat3D

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Location:
United States , New York

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

80000.00 - 150000.00 USD / Year
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Job Description:

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects. The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

Job Responsibility:

  • Managing the relationship with client counterparts (often product owners and business owners)
  • Being the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
  • Being the knowledge base of how Kraken works and how we deliver Kraken Platform
  • Triaging incoming requests and communicating client priorities internally
  • Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
  • Supporting the engineering team to deliver product features
  • Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

Requirements:

  • Experience in a regulated utilities environment is a bonus at mid level
  • Strong agile delivery experience
  • Experience of product management and customer journeys
  • Solid understanding of technology and associated trends
  • Excellent communications, collaboration and presentation skills
  • Strong influencing skills and ability to challenge traditional ways of thinking
  • Experience of working with significant complex delivery pipelines for clients
  • Patience
  • Consulting experience is a plus
  • Regulatory compliance experience is a plus
  • Technical mindset, experience in the energy supply sector and with customer journeys
  • Degree qualified equivalent, with strong client delivery and/or product ownership experience
  • Experience in client facing roles and stakeholder management
  • Experience in managing technical product or projects
  • Exceptional interpersonal skills
  • Proficient in tools such as miro and office suite
  • Passionate about leading, motivating and developing others
  • Passionate about helping customers
  • Passionate about technology
  • Committed to sustainability
  • Open minded, flexible and adaptable
  • Confident in decision making
  • Supportive
  • Approachable
  • Inclusive
  • Resilient, working well under pressure

Nice to have:

  • Experience in a regulated utilities environment is a bonus
  • Consulting experience is a plus
  • Regulatory compliance experience is a plus
What we offer:
  • Great medical, dental, and vision insurance options including FSAs
  • Paid time off
  • 401(k) plan with employer match
  • Parental leave
  • Pre-tax commuter benefits
  • Flexible working environment
  • Equity Options
  • Modern office or co-working spaces depending on location

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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