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Client Delivery Lead - Customer Operations

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Chat3D

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

65000.00 - 130000.00 USD / Year
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Job Description:

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Job Responsibility:

  • Coach leaders on effectively managing the Kraken operating model
  • Provide continuous support to leaders and team members in their day-to-day activities
  • Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing
  • Deliver leadership development programs and skills academy training to team members
  • Able to listen and understand the client approach and to flex this to make them feel safe, excited and committed
  • Understanding the impact of your choice of tone, words and actions when speaking with clients
  • Be comfortable with change, acknowledging the significant transformation clients are undergoing
  • Embrace internal movement, travel and varied strategies
  • Have a focus on detail, a passion for self-learning, and a willingness to experiment
  • Be curious in helping clients visualize their pain-points and commit to working with them to overcome it
  • Utilize strong influencing skills to drive change, especially with resistant stakeholders and bad practices
  • Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations
  • Using clear, well-formatted slides to effectively teach and influence clients
  • Build training materials for clients and the global implementation team that are creative and engaging
  • Relaxed delivering to groups of all levels, from entry to directors
  • Analyze reports on data platforms to provide insights on performance
  • To use Excel/sheets to perform detailed analysis to influence client decisions
  • Champion the Kraken model
  • Communicate the best practices and key behavioral principles to clients, emphasizing their positive impact on both the organization and its people
  • Lead by example, identifying the best talent with a lens on reducing bias and championing diversity
  • Thrive in a 1:1 setting, working on development of client leaders and specialists
  • Provide bespoke advice and coaching to push clients to the next level
  • Be involved in high-level group programs focussing on Influential Management, Assertive Communication and Principled Decision-making among many others sections

Requirements:

  • Fluent in English (written and spoken)
  • North American Energy Industry experience
  • Ability to understand what success looks like for a client
  • A flair for influencing and natural ability to “sell” different ways of working
  • Proven experience in building relationships and trust with clients
  • Right to live and work in the United States
What we offer:
  • Great medical, dental, and vision insurance options including FSAs
  • Paid time off
  • 401(k) plan with employer match
  • Parental leave
  • Pre-tax commuter benefits
  • Flexible working environment
  • Equity Options
  • Modern office or co-working spaces depending on location

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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