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Client Delivery Executive

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NTT DATA

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Location:
United States , Seattle

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Client Delivery Executive will oversee the delivery of NTT DATA services, ensuring client satisfaction and adherence to contractual commitments. This role requires a minimum of 8 years of experience in the HiTech industry, with a strong focus on managing service delivery operations and client relationships. An advanced degree in a relevant field is preferred.

Job Responsibility:

  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
  • Possess a deep understanding of the delivery life cycle
  • Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
  • Manage costs in alignment with annual operating plans and point of sale
  • Develop action plans to close forecast gaps
  • Manage account ramp-up/ramp-down resources efficiently
  • Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks
  • Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders
  • Act as a strategic delivery advisor to the executive leadership team
  • Manage Sales Enablement, ensuring integration with delivery teams
  • Leverage broader NTT DATA capabilities and resources strategically
  • Interface with customer architecture teams and senior leadership on emerging technologies
  • Serve as the main contact for client operations leadership
  • Maintain effective communication with all stakeholders and cross-functional teams
  • Stay informed about global industry trends and their impact on IT services
  • Apply best practices in organizational change management
  • Solve large, enterprise problems through matrixed organizations
  • Guide delivery leaders to align service offerings properly
  • Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process
  • Coach and mentor a large team of delivery leaders responsible for daily client operations

Requirements:

  • 5+ years of experience working in the HiTech Industry with HiTech customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
  • Digital Transformation experience leveraging AI to refine knowledge insights

Nice to have:

  • Strong knowledge of and experience with ITIL Service Framework v4
  • Experience in IT support and production escalations, including incident response and change lifecycles
  • Excellent verbal and written communication skills
  • Ability to work across multiple time zones
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering or Cybersecurity

Additional Information:

Job Posted:
April 17, 2026

Work Type:
Hybrid work
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