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Client Delivery Executive

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NTT DATA

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Location:
United States , San Ramon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

160000.00 - 201000.00 USD / Year
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Job Description:

The Client Delivery Executive role at NTT DATA involves managing client delivery and support, ensuring adherence to SLAs, and maintaining strong client relationships. The Customer Delivery Executive is responsible for all delivery / support provided to a specific client in San Ramon, CA. This role will need to be on-site at the client location as needed.

Job Responsibility:

  • Ticket Management and meeting SLAs
  • Reporting, Budgeting, Cost management and Invoicing
  • Weekly, Monthly and Quarterly reviews with the Customer
  • Staffing / Resource Management
  • Address Customer escalations
  • Manage all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, Consulting)
  • Establish and maintain positive client relationships with clients, executive and managerial level clients
  • Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements
  • Support New Business Opportunities
  • Provides direction and guidance for administration and results for multiple departments within a function or work area
  • Translates business plans into objectives and exercises latitude in managing operations
  • Accomplishes results through the efforts of subordinate manager and Matrixed resources
  • Integrates deep professional understanding and subject matter expertise
  • Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
  • Uses experience, innovation and judgement to make decisions

Requirements:

  • 12+ years’ experience in a delivery role
  • 5+ years managerial / leadership experience
  • Multi practice scope management, ability to effectively communicate with C-level executives
  • Advanced influencing and communication skills
  • Advanced client service leadership capabilities
  • Advanced knowledge, understanding and application of project management principles and methodologies
  • Excellent analytical / problem solving skills
  • Excellent organizational and time management skills
  • Excellent budgeting, business financial and P&L skills
  • Ability to develop comprehensive and complex operational and strategic plans
  • Ability to manage Master Agreements, SOWs and Change Requests
  • In-depth understanding of NTT Data’s goals, customer requirements and competitor practices
What we offer:
  • medical, dental, and vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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