Client Delivery Executive

Job Description

We are currently seeking a Client Delivery Executive - Infrastructure Services - Mahwah, NJ to join our team in Mahwah, New Jersey (US-NJ), United States (US). We are seeking a highly experienced Client Delivery Executive for Infrastructure Services to lead the end-to-end delivery of software, application, and infrastructure services for a key logistics client. This role is responsible for ensuring operational excellence, contractual compliance, service quality, and client satisfaction while driving governance, escalation management, automation, and continuous improvement initiatives. The ideal candidate will bring strong expertise in infrastructure services, cloud, data center colocation, and complex service delivery environments, along with the ability to manage financial performance, lead large matrixed teams, and build trusted executive-level client relationships. This individual will serve as a strategic delivery advisor, partnering closely with internal and client stakeholders to optimize service delivery, support transformation initiatives, and expand the overall services footprint.

Job Responsibility

Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client
Ensure adherence to contractual commitments
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Drive client improvement plans to enhance satisfaction
Utilize automation for repetitive tasks to boost performance and service quality
Possess a deep understanding of the delivery life cycle
Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
Manage costs in alignment with annual operating plans and point of sale
Develop action plans to close forecast gaps
Manage account ramp-up/ramp-down resources efficiently
Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks
Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders
Act as a strategic delivery advisor to the executive leadership team
Manage Sales Enablement, ensuring integration with delivery teams
Leverage broader NTT DATA capabilities and resources strategically
Interface with customer architecture teams and senior leadership on emerging technologies
Serve as the main contact for client operations leadership
Maintain effective communication with all stakeholders and cross-functional teams
Stay informed about global industry trends and their impact on IT services
Apply best practices in organizational change management
Solve large, enterprise problems through matrixed organizations
Guide delivery leaders to align service offerings properly
Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process
Coach and mentor a large team of delivery leaders responsible for daily client operations

Requirements

Must be a US citizen or Green card holder to proceed with applying
This position requires being local to Mahwah, New Jersey with the expectation to work in a hybrid setting (expectation 2-3 days per week) onsite at the client's location
Requires a Bachelors degree to apply
Bachelors degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
5+ years of experience working in the Logistics Domain is required
8+ years of experience in transitioning and Infrastructure services, Data Center Colocation Services, Public/Private Cloud Services, and Hardware/Software/Tech Solutions services
8+ years of experience managing a highly leveraged service environment

Nice to have

Digital Transformation experience leveraging AI to refine knowledge insights
Strong knowledge of and experience with ITIL Service Framework v4
Experience in IT support and production escalations, including incident response and change lifecycles
Excellent verbal and written communication skills
Ability to work across multiple time zones

What we offer

incentive compensation based on individual and/or company performance
medical insurance
dental insurance
vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

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Client Delivery Executive - Infrastructure Services

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