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The Client Delivery Executive III role at NTT DATA involves overseeing the delivery of services to clients, ensuring quality and satisfaction. Candidates should have an advanced degree in IT or related fields and at least 8 years of experience in relevant industries. Strong skills in client relationship management and crisis management are essential for success in this position. The role also requires collaboration with stakeholders and the ability to implement automation for efficiency.
Job Responsibility:
Accountable for end-to-end delivery of NTT DATA services for a specific client
Ensure adherence to contractual commitments
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Drive client improvement plans to enhance satisfaction
Utilize automation for repetitive tasks to boost performance and service quality
Possess a deep understanding of the delivery life cycle
Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
Manage costs in alignment with annual operating plans and point of sale