Client Delivery Executive II Job at NTT DATA (Detroit)

Client Delivery Executive II

We are currently seeking a Client Delivery Executive II to join our team in Atla...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years in a technology services and solutions
10+ years' experience with direct client relationships
Multiple years of relevant experience in Service delivery management/as Client Delivery Executive (or similar role)
Several years of experience in client management
Ability to lead and influence across large, cross-functional, and global team
Experience in project and program management
Prior experience in the Infrastructure Services area
Advanced experience with project and program financial management, budgeting, cost management
Experience defining and negotiating contract terms
Ability to communicate clearly and present to senior leadership

Job Responsibility

Oversees a team that delivers contracted IT services to clients
Leads the development and implementation of delivery strategies of various IT solutions to clients
Accountable for ensuring quality, timing and financial delivery objectives are met by team
Identifies opportunities for account growth and innovation
Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience
Develops and maintains strong relationships with client's leadership team

Fulltime

Client Delivery Executive II

We are currently seeking a CDE - Client Delivery Executive II to join our team i...

Location

United States , Chicago

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
8+ years of experience managing a highly leveraged service environment

Job Responsibility

Operations: Accountable for end-to-end delivery of NTT DATA services for a specific client
Ensure adherence to contractual commitments
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Drive client improvement plans to enhance satisfaction
Utilize automation for repetitive tasks to boost performance and service quality

Fulltime

Client Delivery Executive II

We are currently seeking a Client Delivery Executive II to join our team in Detr...

Location

United States , Detroit

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
8+ years of experience managing a highly leveraged service environment

Job Responsibility

Accountable for end-to-end delivery of NTT DATA services for a specific client
Ensure adherence to contractual commitments
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Drive client improvement plans to enhance satisfaction
Utilize automation for repetitive tasks to boost performance and service quality

Client Delivery Executive (CDE II)

We are currently seeking a Client Delivery Executive (CDE II) to join our team i...

Location

United States , Portland

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
8+ years of experience managing a highly leveraged service environment

Job Responsibility

Accountable for end-to-end delivery of NTT DATA services for a specific client
Global delivery experience
Ensure adherence to contractual commitments
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Drive client improvement plans to enhance satisfaction

Fulltime

Client Executive II

We are currently seeking a Client Executive II to join our team in New Jersey, N...

Location

United States , New Jersey

Salary:

146250.00 - 243750.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years of IT Services or Consulting experience across infrastructure, cloud, applications, and security
7+ years of account leadership experience managing complex client engagements and financial performance
5+ years of domain expertise in the Banking or Financial Services industry
Strong executive presence and consultative selling skills with proven experience engaging C‑suite leaders
Knowledge of digital transformation strategies, including data modernization, cloud migration, and technology integration

Job Responsibility

Serve as a strategic advisor and enterprise partner to banking clients, driving measurable business outcomes through IT and digital solutions
Lead account growth strategies, achieving revenue and profit targets through consultative engagement and relationship development
Manage multi‑million‑dollar portfolios, including forecasting, account planning, and full P&L ownership
Build and maintain senior‑level relationships across client organizations to understand evolving business and technological needs
Lead cross‑functional teams—including consultants, architects, and delivery experts—to design and deliver value‑based solutions
Use deep banking industry knowledge to drive conversations around modernization, innovation, operations, and customer experience
Collaborate with internal and external partners to develop tailored proposals and solution strategies
Apply industry best practices related to delivery governance, including scorecards, SLAs, KPIs, and performance metrics

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits
incentive compensation based on individual and/or company performance

Fulltime

Account Executive II

This job is directly responsible for the retention, growth and profitability of ...

Location

United States , Working at Home - California

Salary:

64000.00 - 96000.00 USD / Year

Canonsburg General Hospital

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration/Management or related field
6 years of progressive related experience in lieu of Bachelor's degree
2 - 5 years of proven experience in Account Management, Sales, Marketing, Client Facing position
State specific Producer License in Accident & Health or obtained within 90 days from hire date
Valid Drivers License
Proven ability to develop strong customer/client relationships to influence people and affect change
Negotiation skills and demonstrated ability to influence decision makers
Demonstrated ability to teach new insights and perspectives to customers, producers, consultants & partners
Proven problem solving and analytical skills
Strong business acumen

Job Responsibility

Account Planning & Management
Develop account renewal strategy to retain customers, membership and drive UCD profitability
Perform Product & Network assessments and develop competitor positioning and strategies to market against the competition
Identify growth and retention opportunities and develop strategies to win this business
Perform profitability analysis and develop strategies to increase customer profitability and interface and collaborate with underwriting, actuarial, provider relations, and product to deliver total product solution and best value to customer
Engage with customer to identify and implement meaningful customer specific reporting
Manage customer open enrollment needs (materials, meetings, etc.)
Manage customer issues to timely and complete resolution while ensuring customer satisfaction and aligning with corporate goals and objectives and meet with customer to perform plan reviews and consultative assessments
Manage customer specific performance guarantees (PGs) including annual confirmation of sold PGs, reporting accuracy of PGS, and timely delivery of PGs to customer
Ensure document compliancy with customer (i.e. documented renewal letters, contracts, Performance Guarantees and other legal documents) and file within corporate repository

Fulltime

Construction Account Manager II

At FOS, it is all about the people! With exceedingly low turnover rates, we are ...

Location

United States

Salary:

Not provided

CannonDesign

Expiration Date

Until further notice

Requirements

A minimum of 6+ years related experience, or 2+ years related experience with a Bachelor degree in a relevant field, is required.
Experience in construction management, project management, construction procurement processes, public construction projects, contract development, and administration, estimating/price proposal development, tenant improvement or renovation construction projects is required.
Proven record with client-facing project management or owners' rep experience.
Strong interpersonal skills, and written, and verbal communication.
Must have strong client facing skills.
Must be able to troubleshoot software for client.
Knowledge and experience in value engineering, scope development, and project delivery methods in the public sector are preferred
JOC (Job Order Contracting) experience and understanding is a huge plus.
Self-motivated and able to work well independently in a strict deadline-oriented environment.
Strong skills in Microsoft Office Suite and the ability to quickly adapt to additional software.

Job Responsibility

Maintain positive relationships by promptly and effectively communicating with multiple stakeholders
Ensure that all projects are in contract compliance and align with the Simplebid® JOC process
Organize and manage job conferences with clients, contractors, designers, and account managers
Use the Simplebid® platform to input and execute all project requests, work orders, schedules, price proposal reviews, and additional documentation
Oversee and track project progress with clients, contractors, and other account managers
Review client and contractor-provided construction documents, plans, and specifications for additional understanding of projects
Ensure clients and contractors are trained in the Simplebid® software and unit price book
Prepare and disseminate project scopes of work, requests for proposals, price proposal packages, notices to proceed, and notices of completion
Review price proposals with contractors and clients, answer any questions, and revise proposals as necessary
Other duties as assigned

What we offer

Flexible work schedule and work from home options
Competitive benefits package
Generous paid time off policy
An inclusive work environment that encourages employees to demonstrate their strengths and passions in achieving personal and organizational goals
Coaching with leadership that enables professional growth for future career pathing
The opportunity to work for a growing team with proven success

Fulltime

New

Application Management Specialist

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Web/Application Server Expertise: Extensive 6 -7 years of experience with Microsoft IIS for enterprise web hosting, including configuration, security, troubleshooting, and URL rewrites. Windows Server OS (2012/2019 and latest) administration required
familiarity with Linux/Unix and Apache preferred
Application Deployment & Support: 6 -7 years of experience in deploying and supporting ASP.NET web applications or similar technologies in production. Knowledgeable about the software development lifecycle, front-end packaging and release, source control, and CI/CD tools (e.g., Jenkins or Azure DevOps)
Scripting & Automation: 5 – 6 years of skilled experience in PowerShell and Bash to automate tasks, support DevOps, and create scripts for monitoring, deployment, and tool integration
Networking & Security Knowledge: 5 – 6 years of skilled and solid understanding of network protocols and firewall concepts (HTTP/S, FTP/SFTP, TCP/IP) as they relate to web application delivery. Experience configuring SSL/TLS, managing certificates, and ensuring secure communications for web platforms. Knowledge of authentication methods and encryption standards (e.g., SSO, OAuth, PGP for file transfers) is often required in regulated enterprise environments
Troubleshooting & Performance Tuning: Strong diagnostic skills in investigating logs, error codes, and performance metrics on front-end systems. Experience with application performance monitoring (APM) tools, load testing, or profiling front-end performance is valuable for proactively identifying bottlenecks
Enterprise Tools & Domain Knowledge: In a consulting role, familiarity with ticketing systems (SOM tools), documentation platforms, and domain-specific tools is useful. Domain experience in the industry of the client (e.g., healthcare domain for health plan applications) is also advantageous, as it aids in understanding the context of the applications being supported
Problem-Solving & Ownership: The team members must independently handle complex issues under pressure, think analytically and creatively to resolve front-end incidents, and ensure problems are fully resolved with end-to-end responsibility
Communication & Collaboration: Team members must communicate clearly with stakeholders by writing documentation, reporting status updates, explaining technical issues simply, and cooperating with various teams
Adaptability & Continuous Learning: The resource needs to work with diverse technologies and legacy systems, so being adaptable and willing to learn is essential. They keep up with advances in front-end and DevOps/Cloud tech to enhance operations

Job Responsibility

Web/Application Server Management & Deployment: Configure and Administer Web Servers: Install, configure, and maintain IIS servers for .NET applications in all environments. Handle new IIS instances, ASP.NET app deployment, and related services or components. Application Deployment & Patching: Coordinate and execute deployments of application releases (front-end components) to various environments. Perform routine updates, patches, and configuration changes on front-end servers to keep systems up-to-date and secure. Platform Monitoring & Maintenance: Monitor front-end servers and solutions (web portals, CMS, etc.) for performance and uptime using enterprise tools. Track metrics like CPU, memory, and response times, addressing issues proactively. Ensure front-end environments are scalable and reliable for large user bases
Troubleshooting & Support (Application Services Context): Issue Ownership & Resolution: Own customer-reported front-end issues from intake to resolution. Investigate web application problems, diagnose errors (server, configuration, or performance), and apply prompt fixes or workarounds. Root Cause Analysis: Troubleshoot web servers and front-end apps by reviewing IIS/Apache logs, application logs, errors, and system metrics to find incident causes. Recommend long-term fixes, such as configuration changes, code updates with developers, or infrastructure improvements. Escalation & Collaboration: Use ITIL/ITSM processes for incident and problem management. Escalate unresolved issues to relevant teams with clear details, keep ownership until resolution, and act as a link between users and technical staff. 24×5 Support & On-Call Rotation: Operate in an enterprise 24×5 support model, including rotational shifts or on-call duties for managed services or consulting delivery. Maintain rapid incident response for front-end systems outside business hours to meet SLAs and uptime requirements
Scripting, Automation & Optimization: Automation & Tools: Use PowerShell or Bash scripts to automate routine maintenance, deployments, monitoring, and integrations. Automate tasks like site restarts, log rotations, and configuration checks to reduce manual work and errors. Performance Tuning: Monitor front-end performance and apply optimizations, such as adjusting server settings, enabling caching or CDN, refining load balancer configurations, or recommending code improvements for scalable results. Continuous Improvement: Keep up with current front-end and web infrastructure technologies. Suggest and implement updates or tools to boost stability, security, and efficiency—such as enhanced monitoring dashboards, improved CI/CD pipelines, or containerization for easier scaling
Security & Compliance: Web Security Configuration: Apply security best practices to front-end servers and apps according to enterprise standards. Manage SSL/TLS certificates for web portals, configure secure protocols (HTTPS, TLS), and maintain required encryption like PGP for file transfers. Access & Firewall Management: Collaborate with network teams to set up firewalls, DNS, and load balancers for web applications. Understand networking concepts (ports, protocols, VPNs) and apply security controls, including correct authentication and least-privilege access for front-end systems. Compliance & Documentation: Follow organization and client policies, including change management and data protection. Keep thorough documentation of deployments, configurations, and troubleshooting to support team knowledge and audits
Cross-Functional Collaboration: Team Coordination: In an Application Services Platform, the resource should collaborate with infrastructure, backend/database, network/security teams, etc. and client IT staff to resolve issues and implement changes while minimizing impact on front-end systems. Client & User Communication: Serve as the front-end contact for the service delivery team, communicating with end users and client stakeholders to resolve issues and provide updates. Responsibilities may include writing post-incident reports and contributing to weekly status reports. Process Improvement: Engage in process reviews and service improvement plans. For instance, contribute to developing runbooks, maintenance schedules, and disaster recovery procedures for front-end application components. The ASP FE's expertise on recurring issues and performance helps drive ongoing service enhancements

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Client Delivery Executive II

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