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NTT DATA Logo NTT DATA · IT - Administration

Client Delivery Executive II

United States, New York 121126.00 - 269000.00 USD / Year · Job Posted June 28, 2026
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Job Description

The Customer Delivery Executive (CDE) is accountable for end-to-end service delivery, client relationship management, and operational excellence across multiple service domains. This role ensures consistent delivery against contractual commitments, drives customer satisfaction, and leads cross-functional teams to meet business and financial objectives.

Job Responsibility

  • Ticket Management and meeting SLAs
  • Reporting, Budgeting, Cost management and Invoicing
  • Weekly, Monthly and Quarterly reviews with the Customer
  • Staffing / Resource Management
  • Address Customer escalations
  • Manage all Service / Practice domains
  • Establish and maintain positive client relationships
  • Managing programs, projects, and providing direction and guidance
  • Support New Business Opportunities
  • Provides direction and guidance for administration and results for multiple departments within a function or work area
  • Translates business plans into objectives and exercises latitude in managing operations
  • Accomplishes results through the efforts of subordinate manager and Matrixed resources
  • Integrates deep professional understanding and subject matter expertise
  • Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
  • Uses experience, innovation and judgement to make decisions

Requirements

  • 12+ years of experience in IT service delivery, managed services, or client-facing delivery roles
  • 5+ years in leadership or managerial roles overseeing cross-functional or multi-tower teams
  • Proven experience managing end-to-end service delivery in complex, enterprise environments

Nice to have

  • Excellent communication, negotiation, and influencing skills
  • Strong analytical and problem-solving capabilities
  • Advanced organizational and time management skills
  • Ability to develop and execute complex operational and strategic plans
  • Strong decision-making skills using experience, data, and business judgment
  • Experience working within large global service providers or managed services environments
  • Familiarity with ITIL or similar service management frameworks
  • Experience supporting business growth, renewals, or new deal pursuits

What we offer

  • medical, dental, and vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
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