CrawlJobs Logo

Client Delivery Executive - Applications and Software

United States, Atlanta Employment contract 121000.00 - 179000.00 USD / Year · Job Posted June 10, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly experienced Client Delivery Executive for Infrastructure Services to lead the end-to-end delivery of software, application, and infrastructure services for a key logistics client. This role is responsible for ensuring operational excellence, contractual compliance, service quality, and client satisfaction while driving governance, escalation management, automation, and continuous improvement initiatives. The ideal candidate will bring strong expertise in infrastructure services, cloud, data center colocation, and complex service delivery environments, along with the ability to manage financial performance, lead large matrixed teams, and build trusted executive-level client relationships. This individual will serve as a strategic delivery advisor, partnering closely with internal and client stakeholders to optimize service delivery, support transformation initiatives, and expand the overall services footprint.

Job Responsibility

  • Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
  • Possess a deep understanding of the delivery life cycle
  • Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
  • Manage costs in alignment with annual operating plans and point of sale
  • Develop action plans to close forecast gaps
  • Manage account ramp-up/ramp-down resources efficiently
  • Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks
  • Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders
  • Act as a strategic delivery advisor to the executive leadership team
  • Manage Sales Enablement, ensuring integration with delivery teams
  • Leverage broader NTT DATA capabilities and resources strategically
  • Interface with customer architecture teams and senior leadership on emerging technologies
  • Serve as the main contact for client operations leadership
  • Maintain effective communication with all stakeholders and cross-functional teams
  • Stay informed about global industry trends and their impact on IT services
  • Apply best practices in organizational change management
  • Solve large, enterprise problems through matrixed organizations
  • Guide delivery leaders to align service offerings properly
  • Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process
  • Coach and mentor a large team of delivery leaders responsible for daily client operations

Requirements

  • Bachelors degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Logistics Domain
  • 8+ years of experience in transitioning and managing Application Maintenance, Application Development, Public/Private Cloud, and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
  • Must be a US citizen or Green card holder
  • Requires a Bachelors degree to apply

Nice to have

  • Digital Transformation experience leveraging AI to refine knowledge insights
  • Strong knowledge of and experience with ITIL Service Framework v4
  • Experience in IT support and production escalations, including incident response and change lifecycles
  • Excellent verbal and written communication skills
  • Ability to work across multiple time zones

What we offer

  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Client Delivery Executive - Applications and Software

8 matching positions

Client Delivery Executive - Infrastructure Services

We are currently seeking a Client Delivery Executive - Infrastructure Services -...
Location
Location
United States , Mahwah
Salary
Salary:
121000.00 - 197000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a US citizen or Green card holder to proceed with applying
  • This position requires being local to Mahwah, New Jersey with the expectation to work in a hybrid setting (expectation 2-3 days per week) onsite at the client's location
  • Requires a Bachelors degree to apply
  • Bachelors degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Logistics Domain is required
  • 8+ years of experience in transitioning and Infrastructure services, Data Center Colocation Services, Public/Private Cloud Services, and Hardware/Software/Tech Solutions services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
What we offer
What we offer
  • incentive compensation based on individual and/or company performance
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • Fulltime
Read More
Arrow Right

Client Delivery Executive (CDE II)

We are currently seeking a Client Delivery Executive (CDE II) to join our team i...
Location
Location
United States , Portland
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Global delivery experience
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Fulltime
Read More
Arrow Right

Client Delivery Executive

We are currently seeking a CDE II - Client Delivery Executive to join our team i...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
  • Fulltime
Read More
Arrow Right

Client Delivery Executive II

We are currently seeking a CDE - Client Delivery Executive II to join our team i...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Operations: Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
  • Fulltime
Read More
Arrow Right

Client Delivery Executive II

We are currently seeking a Client Delivery Executive II to join our team in Detr...
Location
Location
United States , Detroit
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
  • Fulltime
Read More
Arrow Right

Client Delivery Executive III

The Client Delivery Executive III role at NTT DATA involves overseeing the deliv...
Location
Location
United States , Mountain View
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
  • Fulltime
Read More
Arrow Right

Client Delivery Executive

The Client Delivery Executive role at NTT DATA involves overseeing the delivery ...
Location
Location
United States , Seattle
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience working in the HiTech Industry with HiTech customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
  • Digital Transformation experience leveraging AI to refine knowledge insights
  • Strong knowledge of and experience with ITIL Service Framework v4
  • Experience in IT support and production escalations, including incident response and change lifecycles
  • Excellent verbal and written communication skills
  • Ability to work across multiple time zones
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering or Cybersecurity
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
Read More
Arrow Right

Client Delivery Executive II

We are currently seeking a Client Delivery Executive II to join our team in Detr...
Location
Location
United States , Detroit
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
Read More
Arrow Right