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The Client Data Specialist at is a vital role focused on maintaining customer account accuracy and completeness, specifically related to payer contracts and fee schedules. This position supports our Client Success Managers and plays a key role in ensuring customer satisfaction and successful account readiness.
Job Responsibility:
Maintain up-to-date payer contracts and fee schedules for customer accounts
Perform data discovery and entry tasks, including formatting spreadsheets and accurately modeling fee schedules
Read, interpret, and understand payer contract terms
Quickly complete task lists and provide timely updates on progress
Deliver high-quality, detail-oriented work to ensure account readiness
Communicate with clients about the details of their payer contracts
Coordinate with internal teams for additional research, problem resolution & preventative measures
Support escalated and complex issues further investigating solution and clearly communicating with stakeholders
Participate in team meetings and contribute to the development of client service strategies and high-quality client service experience
Support other team members during peak times or when additional help is needed
Requirements:
Associates degree & 1 year or HS Diploma and 3 yrs
Good understanding of physician and/or hospital reimbursement methodologies
Experience modeling fee schedules or working with physician and/or hospital billing
Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents
Excellent verbal and written communication skills
Excellent problem-solving abilities and attention to detail
Proficiency in using CRM software and support tools
Ability to manage multiple tasks and prioritize effectively
Empathy and patience when dealing with clients
Ability to work independently as well as part of a team
What we offer:
401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage