Client Coordinator Job at Aveanna Healthcare (Kennewick)

Job Description

The Client Coordinator is primarily responsible for recruitment, hiring, staffing and scheduling of caregivers that meet the client’s needs. Responsible for collaborating with the operations and executive leadership in performance management of the field caregivers when necessary. This position requires an ability to be flexible and work with all members of the health care team and provide ongoing supervision, education, support, and evaluation to the field caregivers.

Job Responsibility

Assume responsibility in coordinating care to assigned clients, working to support a goal directed care plan from admission to discharge which includes an ongoing assessment of clientss’ needs
Perform on site supervisory visits to conduct and document client contact by phone or visit every six months to evaluate compliance with the plan of care and assess client satisfaction
Develops and implements home care clients written plan of care according to the client’s needs based on the on-site visit
Review and reassess client’s plan of care during on-site visit and updates plan of care with any necessary changes(if applicable) every 12 months or whenever significant changes to the client care needs are identified
Maintains a current awareness of the abilities and limitations of each field caregivers
Demonstrates a thorough knowledge and adherence to company policies and procedures
Maintains an active involvement in issues of cost containment
effectively utilizes staff when assigning cases
Demonstrates an ability to identify and solve problems
uses initiative and good judgment to reach quality decisions
Demonstrates an active and positive role in evaluating staff performance through visits in the field, ongoing review of documentation, client records and personnel file
Maintains an excellent rapport with clients and field caregivers, and effectively promotes harmonious interpersonal relationships
Assists in the development and implementation of regular in-service training for all staff to improve client care and increase/maintain safety practices
Responsible for orientation and training for new home care staff members
Coordinates staffing needs according to branch location guidelines
Responsible for promoting home care services in the community
Manage and maintain staffing schedule according to branch location guidelines
Coordinate work schedules by allocating employees in shifts and positions
Coordinate shift back-fill activities in the event of staff tardiness or absences
Be primary point of contact with client family regarding staffing schedules
Assists with rotating on-call duties for weekday and weekend activity with appropriate staff as needed
Responsible for completing home care intakes after regular offices hours, when necessary
Responsible for providing detailed information of agency operations and procedures to clients during the intact/initial client contact
Participates in location recruiting activities for all staff, including identifying, scheduling, and interviewing potential candidates
Assumes responsibility as the supervisor of direct care services

Requirements

High school diploma or GED
Must be able to work after hours on-call schedule
Proficient Microsoft Office skills
Proficient typing skills
NAC/HCA Certification
Valid DL and Insurance

Nice to have

Six (6) months previous agency staffing or recruiting experience
One (1) year previous office work experience a plus
Healthcare experience a plus
Bilingual a plus

What we offer

Health, Dental, Vision Insurance
401(k) Savings Plan with Employer Matching
Employee Stock Purchase Plan
Company-Paid Life Insurance
Paid Holidays, Paid Vacation Days, Paid Sick Days
Accrued PTO hours
Monthly Incentive Opportunity
Thorough training
Flexible schedules
Electronic charting
Access to a clinical supervisor 24/7
Tuition Reimbursement
Advancement opportunities
Weekly pay via multiple payment options

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Client Coordinator

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