Client Consulting Lead Job at Human8

Job Description

Human8 is at an inflection point. Demand for deep consumer insight is accelerating, and our clients need a trusted partner who can navigate complexity, unlock new stakeholders, and translate data into decisions. The Client Consulting Lead is the engine behind some of our most strategically important accounts; simultaneously protecting and growing existing relationships while relentlessly working to open new doors within and beyond the current Decision Making Unit (DMU). This is a role for someone that goes beyond maintaining the status quo and digs deeper to develop meaningful client relationships. As an Client Consulting Lead, you own the commercial and delivery success of a portfolio of accounts totaling approximately $1-$2M with additional individual revenue goals to be determined.

Job Responsibility

Deeply embedding yourself in clients’ business challenges and translating Human8’s full portfolio into tangible value
Proactively expanding influence across various DMU, identifying and cultivating relationships with new stakeholders before the competition does
Driving new business within existing accounts and leading proposal development in partnership with Business Development, for net-new clients
Modelling what it looks like to use AI intelligently and ethically to accelerate insight, sharpen strategy, and multiply your impact
Leading yourself and your teams through change, not by waiting for a roadmap, but by generating one
Maintains a clear account plan for every account: identify white space, engage untapped decision-makers, and convert cold introductions into warm relationships that generate incremental revenue
Actively support and lead proposals for new business — bringing commercial creativity, industry fluency, and persuasive storytelling
Provide real-time strategic counsel to clients and internal delivery teams, keeping projects on track and adding value beyond the brief
Manage a set of accounts with responsibility for ensuring deliverables address client needs, add value and suggest future potential work
Build account growth plans that set 12-month revenue trajectories
Identify cross-sell and upsell opportunities with precision
Own the discipline and effectiveness of your pipeline to ensure forecast accuracy
Help clients understand how AI-enhanced insight can transform decision-making
Champion the intelligent use of AI across your workflow
Stay ahead of emerging AI capabilities relevant to our industry
Apply critical thinking to AI outputs
Approach ambiguity with a solution-first mindset
Lead project teams with energy and purpose
Share knowledge generously
Offer constructive, specific guidance to project managers and colleagues navigating complexity

Requirements

A degree in a related field is beneficial, but we equally value demonstrable, equivalent experience
10+ years of relevant experience, including at least 6 years in consulting, insights, or a client-facing strategic role
Proven examples of DMU expansion and/or net-new client acquisition
Demonstrated experience using AI tools in a professional context
Proven ability to grow accounts through new stakeholder engagement, strong relationship building, and compelling proposals
Skilled across the full commercial cycle, from identifying opportunities and mapping DMUs to writing and presenting proposals, closing, and delivering
A track record of winning new business, both through account expansion and new client acquisition, with measurable revenue results
Proactive in adopting AI tools while applying sound judgment
Curious, forward-looking, and thrives in ambiguity with resilience, energy, and a solutions-first approach to change
Clear, direct, and collaborative
A trusted advisor to senior clients
Highly collaborative, with a commitment to quality, follow-through, and building lasting partnerships

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