Client Consultant Job at Audemars Piguet (Hong Kong)

Job Description

To take part in the success of the boutique and to be accountable for providing the best customer experience, for pre and post selling of Audemars Piguet’s products, for promoting our brand and products and for making a productive contribution by executing assigned work within given time frames and in ways that meet objectives.

Job Responsibility

Ensure the best customer experience in the boutique for new sales, Customer service (repairs), and all visitors through efficient customer service assistance
Provide reliable, accurate, and first class customer service during pre and post sales, pre a, during and post repair
Have friendly and generous interaction with customers to understand their needs and make them feel wanted and appreciated
Be an AP Ambassador professionally welcoming customers
Welcome and successfully build the appropriate rapport with prospects and clients in contact with the boutique
Develop and maintain customer acumen (lifestyle, situation, culture etc.)
Be able to recognize a client
Install a seamless communication with customers and maintain it through regular correspondence
Demonstrate personal involvement in recruiting new clients and identifying prospects
Provide information to customers by phone or electronic mails in agreement with the Boutique Manager’s /Supervisor’s guidance and follow public relations policy recommended by Marketing and CRM team
Understand, know and be able to explain the product and prices
Provide customer service to all clientele in the absence of the after sales associate or as needed
Participate actively in Customer Relationship Management data collection
Be the voice of the customer and share information with boutique management and company personnel
Be positive and display a dynamic attitude while in the boutique
A team player, maintain positive relationships with peers, boutique management, and other levels at AP
Achieve results through accountability and professional proficiency
Exhibit uncompromising integrity and commitment to AP’s values and behaviours
Be professional at all times by displaying and projecting the best image of courtesy, respectability and professionalism according to Company’s regulations
Ensure continuous self-development to possess complete knowledge of the customers, watchmaking history and events, company products, company policies and procedures (security and safety) and market awareness
Understand the Fashion and Luxury markets including competition
Demonstrate superior interpersonal skills and effective communication
Make good use of company tools, processes and procedures
Perform sales activities to walk-in and phone/email clientele to meet Company’s and own objectives
Transform a client contact into a sale
Ensure sale of exceptional time pieces and generate additional sales with accessories
Limit discount as per management guidelines
Apply the guidelines to ensure a consistent global and unified concept in the boutique
Participate in creating and sustaining the environment which provides superior and best value to the customer
Be responsible for a perfect up keeping of the boutique at all times
Know visual display and merchandising guidelines
Current digital material and music to be displayed during opening hours on supporting hardware
Decoration must be at its best and follow AP guidelines
Use and stock properly all current marketing materials (catalogues, books, leaflets)
Attire must be impeccable at all times
Showcases and serving trays must be in mint condition at all times
Stock must be impeccable at all times (no fingerprints)
Be accountable for inventory pertaining to replenishment, display and storage of goods inside the vault (aesthetics, protection of the goods, and cleanliness)
Successfully handle requests from clientele pertaining to pricing, availability, and general product information
Be responsible for the opening and/or closing of the boutique including the ability to work public holidays and week-ends
Assist supervisor on the daily check of the stock
Receive stock, check and unpack goods
Work in conjunction with management to maintain accurate and timely inventory update requests and inquiries as indicated
Use Y2 for performing invoicing, report extraction, and location transfers
Use CRM tool to collect customer data
Follow policies at all times such as security (only 3 watches out to be showed to clients at 1 time)
Provide operational support for marketing events taking place in the boutique (products presentation & launches, customer care) under Marketing department’s supervision
Perform other tasks and projects, as assigned
Maintain optimal communication with the Service Centre

Requirements

Minimum of 3 - 5 years working experience in retail / hospitality
Excellent in customer service skill
Self-motivated with positive attitude and professional selling techniques
Outgoing team player with strong interpersonal and communication skills
Good command of Cantonese, English and Mandarin

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