Client Consultant Job at Plusnet (Manchester)

Client Consultant

Plusnet

Location:
United Kingdom , Manchester

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Customer Solutions Design Consultant leads and delivers a variety of consulting workstreams that shape end to end technical solutions. They work closely with stakeholders to understand and interpret business needs, translating these into clear, deliverable solution designs. The role ensures that recommendations are customer focused, technically sound, and considerate of the wider operational, commercial, and organisational impacts across all technical and business areas.

Job Responsibility:

Captures detailed customer technical and business requirements and translates them into clear, actionable solution recommendations aligned with consulting and solution‑development methodologies
Advises on and helps shape the technical direction for customer engagements, supporting stakeholders in moving toward effective solution designs based on best practice, platform capabilities, and desired business outcomes
Leads and facilitates the review and validation of new solutions and in‑life service enhancements, ensuring they integrate effectively across all domains and align with product roadmaps and broader strategic objectives
Encourages continuous improvement across solution development, consulting practices, and delivery capability throughout end‑to‑end engagements
Manages customer‑facing consulting engagements, including scoping, producing Statements of Work, and coordinating third‑party contributions and dependencies
Builds strong senior‑level customer relationships by providing trusted specialist consulting support and helping shape service strategy, operational decisions, and long‑term transformation plans
Promotes consistency in architectural, technical, and delivery processes to reduce cost, increase efficiency, and enhance solution quality
Guides customer migration planning and execution, supporting organisations through transitions from legacy platforms to modern technologies and operating models
Coordinates and contributes to impact assessments, solution documentation, and updates to ensure accuracy, traceability, and alignment with evolving requirements
Supports the resolution of complex solution and service issues by guiding root‑cause analysis, coordinating troubleshooting activities, and managing escalations to protect delivery outcomes
Proactively identifies risks throughout the engagement lifecycle and applies appropriate controls and mitigation strategies in line with organisational and industry standards
Contributes thought leadership in complex bids, helping shape the strategic solution approach and clearly articulating customer‑focused value propositions
Coaches and mentors consultants and technical team members, acting as a subject matter expert to support team capability and professional growth

Requirements:

Expertise in Genesys Cloud CX is essential
Applying structured problem solving techniques to diagnose and resolve complex technical, operational, or business challenges
Advising on and refining the technologies, tools, and approaches best suited for new solutions, services, or customer outcomes
Gathering information through discovery and consultation, evaluating options, assessing implications, and providing clear, evidence based recommendations
Ensuring proposed solutions meet business, user, and operational requirements, while aligning with broader architectural principles, service strategies, and platform constraints
Demonstrating a growth mindset through continuous learning, reflection, and staying current with industry trends
Applying strong commercial and business acumen, leveraging a deep understanding of the organisation, customer context, and market dynamics to inform decision making
Defining and structuring the essential components required to form viable technical or service solutions, ensuring clarity, scalability, and alignment with customer needs
Supporting customers and stakeholders through technology transitions, guiding them from legacy environments into modern platforms and operating models

What we offer:

10% on target annual bonus
BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
X4 Salary Life Assurance
Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
25 days annual leave (not including bank holidays), increasing with service
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes
Discounted broadband, mobile and TV package
Access to 100’s of retail discounts including the BT shop

Additional Information:

Job Posted:
March 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Plusnet - All Job Offers

Job Link Share: