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As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
Job Responsibility:
Create the extraordinary by identifying and connecting with potential clients
Quickly assess and cater to client needs
Work as part of a team focused on creating a memorable customer experience
Sell and replenish stock
Cash up and organise rails
Host and ensure accurate data capture at POS
Encourage opt in
Dedicate time to building a client base within your division
Nurture long-term relationships through proactive client development
Provide personalised updates to clients on new products and experiences
Focus on driving OB brands & your divisions key products
Elevate customers’ experiences by providing a seamless connection/introduction to the rest of the store
Manage customer feedback
Use feedback constructively to continually raise the bar for service, sales and retail standards
Use natural curiosity to stay ahead of the latest trends
Expand knowledge of products and competitors
Understand and follow health, safety and security procedures
Play an active role in preventing stock loss
Requirements:
A great communicator
Adapt style and service to suit customer needs
Personalise all communication with clients
Keep My Yellow Book updated
A sales and service expert
Act as a personal concierge to clients
Quickly assess client needs
Well Informed
Expert in your division
Demonstrate excellent product knowledge
Aware of store events and services
Connected
Build relationships across the shop floor
Curious
Seek to discover more about clients and their preferences
Seek opportunities to stay ahead of latest trends
Tech savvy
Embrace clienteling tools
Understand the importance of using an omni-channel approach
A proud shopkeeper
Maintain a clean and tidy environment
Help with cashing up
Support the wider team
Flexible
Responsive to business needs
Happy to take responsibility for tasks beyond role expectation