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At Chewy Vet Care, we’re changing the veterinary care experience from scratch! It starts by crafting a culture and environment where veterinary teams can succeed every day. With the launch of our new veterinary practices in early 2024, we are looking for a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric workplace where, together, we deliver care that starts with a visit and lasts a lifetime! We are a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person.
Job Responsibility:
Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager
Responsible for handling all patient intakes and providing all front-end client-facing interactions
Apply strong social and communication skills to engage actively with pet parents
Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly
Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role
Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
Act responsibly given the pharmacy holdings
Assist Practice Manager with communicating on inventory needs
Clean workspaces after every patient interaction
Participation in self-development courses and Chewy Vet Care required compliance training
Perform related duties and assignments as directed by management
May be required to work weekends, position may require some travel
Requirements:
1-2 years working in a customer-focused environment, veterinary preferred
Strong ability to connect with clients and demonstrate empathy and compassion
Excellent social, verbal / written communication, observational, and analytical skills
Passionate about helping people and pets with empathy and excellent customer service focus
Thrives in a fast paced, self-starter environment
Physical job requirements: Standing or walking up to 80% per shift
Frequently lift up to 50 to 70 pounds using an optional team lift
Occasionally lift greater than 70+ pounds using a team lift