Client Concierge Group Reservations

• Building effective business relationships with key clients and travel agents through friendly customer service
• Produce and distribute rooming lists and confirmations as required and maintain regular communication with the client
• Maintain a high level of product knowledge across Accor Hotels portfolio
• Manage all group reservations within the Accor Hotels systems (Ivvy and SiHOT) as required
• Undertake all group reservation tasks such as actioning release backs and loading room lists at an individual property level
• Deliver outstanding customer service at all times, whether over the phone, email or face-to-face
• Nurture business relationships with key clients and travel agents to encourage loyalty

• Hold a minimum of 2+ years' experience in a Customer Service environment, ideally with experience within accommodation or travel (Preferable, though not essential).
• Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally.
• Exceptional attention to detail
• Have a friendly and professional manner
• Fast and accurate data entry.
• Well-developed written and verbal skills.
• Display a passion for problem solving skills and a willing approach to work well under pressure
• Intermediate
• Microsoft Excel, Word and Outlook skills are required

Experience within accommodation or travel

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career