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Client Community Manager

United Kingdom, Reading · Job Posted February 08, 2026
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Job Description

This role sits at the heart of Lumina Learning’s business. Lumina Learning works with a global network of independent consultants, coaches and business psychologists. That community is how we grow. We’re looking for a Client Community Manager to take full ownership of that network, supporting practitioners, growing accounts, and turning strong relationships into long-term value. This is not a passive engagement role. You’ll own relationships, conversations, and outcomes. You’ll be the main point of contact for 750+ independent practitioners, combining community management with account ownership and business development. You’ll have autonomy, visibility, and responsibility — from day one.

Job Responsibility

  • Own relationships with a global client community
  • Be the go-to contact for support, advice and guidance
  • Help practitioners use Lumina solutions confidently and effectively
  • Spot opportunities to grow accounts and recommend the right products
  • Manage practitioner enquiries from first contact to sale
  • Onboard new practitioners and set them up for success
  • Keep CRM data clean and up to date
  • Create practical resources practitioners actually use
  • Run webinars, development days and community events
  • Coordinate commissions and invoicing with internal teams

Requirements

  • Strong communication skills (written, verbal, human)
  • Commercial awareness and confidence
  • A structured, organised way of working
  • Problem-solving mindset
  • Digital confidence and curiosity

Nice to have

You might come from community, account management, customer success, partnerships or business development

What we offer

  • Own a global professional client community
  • Real commercial responsibility
  • Visible role with impact
  • Purpose-led work in learning and psychology
  • Supportive, collaborative, international team

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