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This role sits at the heart of Lumina Learning’s business. Lumina Learning works with a global network of independent consultants, coaches and business psychologists. That community is how we grow. We’re looking for a Client Community Manager to take full ownership of that network, supporting practitioners, growing accounts, and turning strong relationships into long-term value. This is not a passive engagement role. You’ll own relationships, conversations, and outcomes. You’ll be the main point of contact for 750+ independent practitioners, combining community management with account ownership and business development. You’ll have autonomy, visibility, and responsibility — from day one.
Job Responsibility:
Own relationships with a global client community
Be the go-to contact for support, advice and guidance
Help practitioners use Lumina solutions confidently and effectively
Spot opportunities to grow accounts and recommend the right products
Manage practitioner enquiries from first contact to sale
Onboard new practitioners and set them up for success
Keep CRM data clean and up to date
Create practical resources practitioners actually use
Run webinars, development days and community events
Coordinate commissions and invoicing with internal teams
Requirements:
Strong communication skills (written, verbal, human)
Commercial awareness and confidence
A structured, organised way of working
Problem-solving mindset
Digital confidence and curiosity
Nice to have:
You might come from community, account management, customer success, partnerships or business development