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FARBER Logo FARBER · Finance

Client Care Specialist

Canada Employment contract 42000.00 - 45000.00 CAD / Year · Job Posted March 21, 2026
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Job Description

We are currently seeking a Client Care Specialist to join our team. In this role, the ideal candidate will work with our clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms. This person will be expected to work a 11am-7:30pm EST shift.

Job Responsibility

  • Communicate via email, phone call and SMS with clients to answer questions related to their consumer proposal payment status
  • Empathetically understand a client’s financial situation and individual needs and build a payment plan that is suitable for them and will assist them in completing their proposals successfully
  • Thoroughly analyze each file, based on individual consumer proposal terms, to ensure the client is up to date with their payments to avoid cancellation
  • Clearly document all client interactions
  • Set up banking agreements and other methods of payment within our firm database
  • Liaise with other team members to ensure efficient and diligent administration of the consumer proposals
  • Communicate with debtors regarding delinquent payments

Requirements

  • Post-secondary education or related equivalent experience
  • Previous insolvency administration and/or customer service experience is preferred but not a requirement
  • Experience with soft collections experience is an asset
  • Natural ability to recognize and speak to the client’s emotional state
  • Excellent verbal and written communication skills to speak effectively with clients and other stakeholders
  • Strong attention to detail and the ability to multitask in a fast-paced environment
  • Excellent organizational and time management skills
  • High computer literacy including the ability to learn new programs
  • Great interpersonal skills to deal with team members, staff, and clients
  • A team player who can also work independently and take ownership of their workload
  • Collection experience would be beneficial

Nice to have

  • Previous insolvency administration and/or customer service experience
  • Experience with soft collections experience
  • Collection experience

What we offer

  • Flexible WFH model
  • Vacation and wellness days
  • Extended health and dental coverage, plus virtual doctor services
  • Company-matching retirement savings plan
  • Financial support for professional development
  • Annual company events
  • Exclusive access to perks and discounts
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