Client Care Representative

• Provide exceptional service via phone, email, and in person
• Coordinate patient admissions and discharges with accurate records
• Support invoicing, payments, and general administration
• Assist with client follow-ups and promotional activities
• Communicate with warmth, empathy, and professionalism
• Participate in team meetings and training initiatives

• Minimum 2 years’ experience in a client service or administrative role
• Strong communication and organisational skills
• High emotional intelligence and resilience in a fast-paced environment
• Proficiency in Microsoft Office
• Availability to work evenings, weekends, and public holidays

Veterinary experience

• Fitness Passport – discounted gym memberships
• Pet wellbeing discounts on treatments and products
• Employee Assistance Program and wellbeing initiatives
• Training, development, and internal career opportunities
• Flexible rosters supporting work-life balance
• Supportive, values-led leadership team