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Client Care Representative

animalemergencyaustralia.com.au Logo

Animal Emergency Australia

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Location:
Australia , Moonah, Hobart

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Contract Type:
Employment contract

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Salary:

28.50 AUD / Hour

Job Description:

Our Client Care Representative role is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.

Job Responsibility:

  • Providing exceptional care to clients and pets including triaging pets on arrival
  • Communicating pet updates to clients and answering their queries
  • Collaborating with the broader team regarding updates, pet’s needs and finance information
  • Assisting clients with finance and insurance claims
  • Cash handling and daily reconciliations
  • Adhoc administrative duties associated with running the front of the clinic

Requirements:

  • Customer service experience
  • High degree of resilience
  • Quick thinking and thrive in a fast-paced environment
  • Personal mode of transport (essential for shift work)
  • Early start 6am availability is a must

Nice to have:

Knowledge of animal triaging or experience in a veterinary environment (preferred)

What we offer:
  • Fitness passport
  • Pet well-being discount on treatments and products
  • Above Award wages that reflect your experience and skills
  • Shift penalties
  • super
  • 17.5% Annual Leave loading
  • Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
  • Access to our Employee Assistance Program (psychology, nutrition, sleep)
  • The opportunity to transfer across the company to fulfill your further career aspirations (We promote and recruit from within!)
  • Opportunities for additional training in Leadership, Specialisation and Management
  • Fully stocked snack cupboards and regular food deliveries
  • Work-life harmony with flexible roster structures and work arrangements

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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