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Our Client Care Representative role is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.
Job Responsibility:
Providing exceptional care to clients and pets including triaging pets on arrival
Communicating pet updates to clients and answering their queries
Collaborating with the broader team regarding updates, pet's needs and finance information
Assisting clients with finance and insurance claims
Cash handling and daily reconciliations
Adhoc administrative duties associated with running the front of the clinic
Requirements:
Customer service experience
High degree of resilience
Quick thinking and thrive in a fast-paced environment
Personal mode of transport (essential for shift work)
Flexible availability for shift work
Nice to have:
Knowledge of animal triaging or experience in a veterinary environment
What we offer:
Pet well-being discounts (including discounted treatment and products)
Gym discounts (Fitness Passport)
Hourly rate starting at $28.50 (increases to $29.80 after training period) + super + 17.5% Annual Leave loading
Lucrative shift penalties ($42-$75 per hour)
Refer a Friend program & rewards
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations
Collaborative and supportive team that will help to develop your career