Client Care Representative Job at Animal Emergency Australia (Cannington)

Client Care Representative

As a Client Care Representative (CCR), you will play a critical role as the prim...

Location

Australia , Underwood

Salary:

27.39 - 28.63 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings

Job Responsibility

Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations

What we offer

$27.39 hourly rate (increasing to $28.63 after training period) + shift penalties
Australia’s largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (we promote and recruit from within)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements

Parttime

Client Care Representative

Animal Emergency Service (AES) Underwood is a leading veterinary emergency clini...

Location

Australia , Underwood

Salary:

34.24 - 35.79 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Veterinary industry experience or hospital experience (highly regarded)
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings

Job Responsibility

Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations

What we offer

$34.24 casual hourly rate (increasing to $35.79 after training period) + shift penalties
Australia's largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (we promote and recruit from within)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements

Client Care Representative

Our Client Care Representative role is the main connection between our clients a...

Location

Australia , Moonah, Hobart

Salary:

28.50 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Customer service experience
High degree of resilience
Quick thinking and thrive in a fast-paced environment
Personal mode of transport (essential for shift work)
Early start 6am availability is a must

Job Responsibility

Providing exceptional care to clients and pets including triaging pets on arrival
Communicating pet updates to clients and answering their queries
Collaborating with the broader team regarding updates, pet’s needs and finance information
Assisting clients with finance and insurance claims
Cash handling and daily reconciliations
Adhoc administrative duties associated with running the front of the clinic

What we offer

Fitness passport
Pet well-being discount on treatments and products
Above Award wages that reflect your experience and skills
Shift penalties
super
17.5% Annual Leave loading
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfill your further career aspirations (We promote and recruit from within!)
Opportunities for additional training in Leadership, Specialisation and Management

Parttime

Client Care Representative

Join AES Jindalee as a Client Care Representative and be the compassionate first...

Location

Australia , Jindalee, Brisbane

Salary:

27.39 - 28.63 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Experience in a client service or administrative role ideally in the veterinary industry
Strong communication and organisational skills
High emotional intelligence and resilience in a fast-paced environment
IT Proficiency
Availability to work a variety of early morning, evenings, weekends, and public holidays

Job Responsibility

Provide exceptional service via phone, email, and in person
Coordinate patient admissions and discharges with accurate records
Support invoicing, payments, and general administration
Assist with client follow-ups and promotional activities
Communicate with warmth, empathy, and professionalism
Participate in team meetings and training initiatives

What we offer

Fitness Passport – discounted gym memberships
Pet wellbeing discounts on treatments and products
Employee Assistance Program and wellbeing initiatives
Training, development, and internal career opportunities
Flexible rosters supporting work-life balance
Supportive, values-led leadership team

Parttime

Client Care Representative

Join AES Hawthorn East as a Client Care Representative and be the compassionate ...

Location

Australia , Hawthorn East

Salary:

27.39 - 28.63 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in a client service or administrative role
Strong communication and organisational skills
High emotional intelligence and resilience in a fast-paced environment
Proficiency in Microsoft Office
Availability to work evenings, weekends, and public holidays

Job Responsibility

Provide exceptional service via phone, email, and in person
Coordinate patient admissions and discharges with accurate records
Support invoicing, payments, and general administration
Assist with client follow-ups and promotional activities
Communicate with warmth, empathy, and professionalism
Participate in team meetings and training initiatives

What we offer

Fitness Passport – discounted gym memberships
Pet wellbeing discounts on treatments and products
Employee Assistance Program and wellbeing initiatives
Training, development, and internal career opportunities
Flexible rosters supporting work-life balance
Supportive, values-led leadership team

Parttime

Client Care Manager

Animal Emergency Australia (AEA) and Perth Vet Emergency (PVE) Cannington are se...

Location

Australia , Cannington

Salary:

40.00 - 49.00 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Leadership experience in a 24/7 hospital or high-volume environment with rotational rosters
Strong client experience background (service delivery, complaints resolution, high-pressure situations)
Demonstrated ability to lead, coach, and develop teams
Experience improving systems, processes, and operational workflows
A natural problem solver who can think on their feet
High emotional intelligence and communication skills

Job Responsibility

Lead, coach, and develop a high-performing Client Care Representative team
Ensure exceptional, compassionate service from arrival to discharge
Take ownership of the entire client journey, balancing emotional intelligence with operational excellence
Drive improvements in systems, processes, and team capability
Strengthening relationships with referring veterinarians
Managing complaints and complex client situations
Improving workflow, wait times, and service consistency
Supporting business growth and hospital performance

What we offer

Flexible working environment
17.5% leave loading
Career progression across a national ECC network
Access to leadership development and training opportunities
Supportive, values-driven culture
Exposure to innovative systems and operational excellence initiatives
A workplace that genuinely invests in people, culture, and work-life balance

Parttime

Customer Care Representative

Become the Bilingual Customer Care Representative we're looking for in Montreal ...

Location

Canada , Montréal

Salary:

23.60 CAD / Hour

Randstad

Expiration Date

June 19, 2026

Requirements

Bilingualism (French/English) is essential for daily communication with English-speaking clients based outside of Quebec
Experience in phone-based customer service
Ability to work under pressure
Patience and resilience

Job Responsibility

Manage incoming calls and emails
Handle file opening and follow-ups
Maintain client relations, demonstrating the necessary patience and resilience
Detail-oriented and rigorous: Manage multiple data sets simultaneously, input information into the Maya software, and perform necessary updates to files

What we offer

Competitive Compensation: Base salary is $23.60/hour
Permanent Employment: A stable, full-time position (35 hours/week)
Flexibility (Partial): Flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m. (the chosen time then becomes fixed)
Human Environment: You join a good-natured team with great cohesion

Fulltime

Customer Care Representative

As a Customer Care Representative, you’ll be the first friendly face (or voice) ...

Location

United Kingdom , London

Salary:

29527.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Essential Experience in providing customer service in person, over the phone or online
Clear and confident communicator with good spoken and written English
Strong active listening and questioning skills
Able to build trust with people from diverse backgrounds
Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations
Good emotional resilience and self-awareness, including recognising when to seek support
Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment
Strong attention to detail
Ability to manage time in a busy service environment
Collaborative, solutions focused approach

Job Responsibility

Provide friendly, professional, and high-quality customer service as the first point of contact
Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub
Conduct initial assessments and book appointments with our advice specialists
Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements
Identify when to signpost or refer people to other organisations to ensure they receive the right support
Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions
Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills
Apply safeguarding principles in everyday work - training and guidance will be provided
Collaborate with colleagues and project partners to improve how people access and experience our service
Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required

Fulltime

Select Country

Client Care Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Client Care Representative

Client Care Representative

Client Care Representative

Client Care Representative

Client Care Representative

Client Care Representative

Client Care Manager

Customer Care Representative

Customer Care Representative

Our AI answers in your language