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As a Client Care Representative (CCR), you will play a critical role as the primary link between our clients and the clinical team. You’ll ensure a seamless and compassionate experience for clients and their pets, from the moment they walk through our doors to the time they leave and beyond. This role is perfect for individuals who thrive in fast-paced environments and are passionate about making a difference. Please note that AES Underwood operates as an after-hours clinic, so flexible availability for weekends, public holidays, evenings, and early morning shifts is essential.
Job Responsibility:
Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations
Requirements:
Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings
What we offer:
$27.39 hourly rate (increasing to $28.63 after training period) + shift penalties
Australia’s largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (we promote and recruit from within)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements