Client Care Representative Jobs

Animal Emergency Australia

Location:
Australia, Tanawha, Sunshine Coast

Category:
Customer Service

Contract Type:
Not provided

Salary:

34.24 AUD / Hour

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Job Description:

As a Client Care Representative (CCR), you will play a critical role as the primary link between our clients and the clinical team. You’ll ensure a seamless and compassionate experience for clients and their pets, from the moment they walk through our doors to the time they leave and beyond. This role is perfect for individuals who thrive in fast-paced environments and are passionate about making a difference. Please note that AES Tanawha operates as an after-hours clinic, so flexible availability for weekends, public holidays, evenings, and early morning shifts is essential.

Job Responsibility:

Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations

Requirements:

Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Veterinary industry experience or hospital experience (highly regarded)
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings

Nice to have:

Veterinary industry experience or hospital experience

What we offer:

Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
Further education & career planning benefits
The opportunity to transfer across the company to fulfil your further career aspirations
Opportunities for additional training in Leadership, Specialisation and Management
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements

Additional Information:

Job Posted:
December 06, 2025

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Client Care Representative