Client Care Representative Job at Animal Emergency Australia (Cannington)

New

Client Care Representative

Location

Australia , Carrara, Gold Coast

Salary:

Not provided

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Veterinary industry experience or hospital experience (highly regarded)
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings

Job Responsibility

Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations

What we offer

$34.24 casual hourly rate (increasing to $35.79 after training period) + shift penalties
Australia’s largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (we promote and recruit from within)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements

Client Care Representative

As a Client Care Representative (CCR), you will play a critical role as the prim...

Location

Australia , Underwood

Salary:

27.39 - 28.63 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings

Job Responsibility

Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations

What we offer

$27.39 hourly rate (increasing to $28.63 after training period) + shift penalties
Australia’s largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (we promote and recruit from within)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements

Parttime

Client Care Representative

Our Client Care Representative role is the main connection between our clients a...

Location

Australia , Cannington

Salary:

28.50 - 29.80 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Customer service experience
High degree of resilience
Quick thinking and thrive in a fast-paced environment
Personal mode of transport (essential for shift work)
Flexible availability for shift work

Job Responsibility

Providing exceptional care to clients and pets including triaging pets on arrival
Communicating pet updates to clients and answering their queries
Collaborating with the broader team regarding updates, pet's needs and finance information
Assisting clients with finance and insurance claims
Cash handling and daily reconciliations
Adhoc administrative duties associated with running the front of the clinic

What we offer

Pet well-being discounts (including discounted treatment and products)
Gym discounts (Fitness Passport)
Hourly rate starting at $28.50 (increases to $29.80 after training period) + super + 17.5% Annual Leave loading
Lucrative shift penalties ($42-$75 per hour)
Refer a Friend program & rewards
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations
Collaborative and supportive team that will help to develop your career

Client Care Representative

Animal Emergency Service (AES) Underwood is a leading veterinary emergency clini...

Location

Australia , Underwood

Salary:

34.24 - 35.79 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Veterinary industry experience or hospital experience (highly regarded)
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings

Job Responsibility

Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations

What we offer

$34.24 casual hourly rate (increasing to $35.79 after training period) + shift penalties
Australia's largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (we promote and recruit from within)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements

Client Care Representative

Our Client Care Representative role is the main connection between our clients a...

Location

Australia , Moonah, Hobart

Salary:

28.50 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Customer service experience
High degree of resilience
Quick thinking and thrive in a fast-paced environment
Personal mode of transport (essential for shift work)
Early start 6am availability is a must

Job Responsibility

Providing exceptional care to clients and pets including triaging pets on arrival
Communicating pet updates to clients and answering their queries
Collaborating with the broader team regarding updates, pet’s needs and finance information
Assisting clients with finance and insurance claims
Cash handling and daily reconciliations
Adhoc administrative duties associated with running the front of the clinic

What we offer

Fitness passport
Pet well-being discount on treatments and products
Above Award wages that reflect your experience and skills
Shift penalties
super
17.5% Annual Leave loading
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfill your further career aspirations (We promote and recruit from within!)
Opportunities for additional training in Leadership, Specialisation and Management

Parttime

Client Care Representative

Join AES Jindalee as a Client Care Representative and be the compassionate first...

Location

Australia , Jindalee, Brisbane

Salary:

27.39 - 28.63 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Experience in a client service or administrative role ideally in the veterinary industry
Strong communication and organisational skills
High emotional intelligence and resilience in a fast-paced environment
IT Proficiency
Availability to work a variety of early morning, evenings, weekends, and public holidays

Job Responsibility

Provide exceptional service via phone, email, and in person
Coordinate patient admissions and discharges with accurate records
Support invoicing, payments, and general administration
Assist with client follow-ups and promotional activities
Communicate with warmth, empathy, and professionalism
Participate in team meetings and training initiatives

What we offer

Fitness Passport – discounted gym memberships
Pet wellbeing discounts on treatments and products
Employee Assistance Program and wellbeing initiatives
Training, development, and internal career opportunities
Flexible rosters supporting work-life balance
Supportive, values-led leadership team

Parttime

Client Care Representative

Join AES Hawthorn East as a Client Care Representative and be the compassionate ...

Location

Australia , Hawthorn East

Salary:

27.39 - 28.63 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in a client service or administrative role
Strong communication and organisational skills
High emotional intelligence and resilience in a fast-paced environment
Proficiency in Microsoft Office
Availability to work evenings, weekends, and public holidays

Job Responsibility

Provide exceptional service via phone, email, and in person
Coordinate patient admissions and discharges with accurate records
Support invoicing, payments, and general administration
Assist with client follow-ups and promotional activities
Communicate with warmth, empathy, and professionalism
Participate in team meetings and training initiatives

What we offer

Fitness Passport – discounted gym memberships
Pet wellbeing discounts on treatments and products
Employee Assistance Program and wellbeing initiatives
Training, development, and internal career opportunities
Flexible rosters supporting work-life balance
Supportive, values-led leadership team

Parttime

Customer Care Representative

As a Customer Care Representative for the Italian market, you will be the frontl...

Location

Italy , Rome

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Previous work experience within customer care and/or direct sales
Written and oral fluency in Italian and English
Strong customer orientation and the ability to adapt to the client's tone of voice
Analytical and problem-solving skills with a keen eye for detail
Demonstrated ability to work both independently and collaboratively in a fast-paced environment

Job Responsibility

Deliver Exceptional Customer Service - answering incoming multi-channel requests (via chat, email or phone) from our Italian customer base (private and corporate) as well as from foreign customers (in English) who use the service
Drive Team Success - Actively contribute in meetings and bring fresh ideas to improvement projects, helping streamline our services and create the best customer experience
Collaborate to create ONE Team - working closely with other departments (tech support, billing, and product teams) to resolve complex issues and provide end-to-end support
Improvement Initiatives - supporting customer insights collection to identify solutions to improve our customers' experience journey

Fulltime

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