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Client Care Representative

animalemergencyaustralia.com.au Logo

Animal Emergency Australia

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Location:
Australia , Jindalee, Brisbane

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Contract Type:
Employment contract

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Salary:

27.39 - 28.63 AUD / Hour

Job Description:

Join AES Jindalee as a Client Care Representative and be the compassionate first point of contact at our after-hours Veterinary emergency hospital. As the welcoming face of our hospital, you’ll support clients and their pets during times of critical need while working alongside a dedicated veterinary team.

Job Responsibility:

  • Provide exceptional service via phone, email, and in person
  • Coordinate patient admissions and discharges with accurate records
  • Support invoicing, payments, and general administration
  • Assist with client follow-ups and promotional activities
  • Communicate with warmth, empathy, and professionalism
  • Participate in team meetings and training initiatives

Requirements:

  • Experience in a client service or administrative role ideally in the veterinary industry
  • Strong communication and organisational skills
  • High emotional intelligence and resilience in a fast-paced environment
  • IT Proficiency
  • Availability to work a variety of early morning, evenings, weekends, and public holidays
What we offer:
  • Fitness Passport – discounted gym memberships
  • Pet wellbeing discounts on treatments and products
  • Employee Assistance Program and wellbeing initiatives
  • Training, development, and internal career opportunities
  • Flexible rosters supporting work-life balance
  • Supportive, values-led leadership team

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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