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Animal Emergency Service (AES) Underwood is a leading veterinary emergency clinic, proudly part of Animal Emergency Australia, an independently owned network of exceptional veterinary services. As a trusted leader in Emergency and Critical Care (ECC), we are committed to setting the benchmark for veterinary medicine in Australia.
Job Responsibility:
Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations
Requirements:
Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Veterinary industry experience or hospital experience (highly regarded)
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings
What we offer:
$34.24 casual hourly rate (increasing to $35.79 after training period) + shift penalties
Australia's largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (we promote and recruit from within)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements