Client Care Manager Job at Animal Emergency Australia (Cannington, Perth)

Cqc registered manager for domiciliary care

As Registered Manager you will be responsible for the operational day-to-day man...

Location

United Kingdom , Worcester

Salary:

25000.00 - 30000.00 GBP / Year

Firstcall 247

Expiration Date

Until further notice

Requirements

To maintain a high quality service working in partnership with colleagues to manage services
To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety’
To ensure the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focussed reviews of services
To ensure compliance with Firstcall 247 Limited’s Development & Training and Supervision Policies
To ensure the delivery of person centred care/support services that promote independence, choice and dignity
To ensure the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff
To manage a large staff team both involved in the management and direct provision of the service
To be routinely involved in a range of human resources/staff management duties including: Workforce Planning to agreed KPIs, Recruitment and selection, Training, Supervision, Appraisal, Disciplinary/Capability procedures, Absence Management
To implement and maintain an effective quality assurance programme
To proactively manage delegated budgets ensuring efficient use of resources

Job Responsibility

Operational day-to-day management of the service
Ensure continued compliance with relevant legislation
Work in partnership with the senior management team
Ensure provision of a high quality service
Grow and develop services through increasing delivered hours and maximising referral opportunities
Identify marketing opportunities and develop a marketing plan
Manage projects to improve efficiency and effectiveness
Develop and maintain a lucrative client base
Identify new business opportunities through network and references
Produce monthly management reports and attend Senior Management Team and Board Meetings

What we offer

Incentive

Fulltime

Senior Manager, Client Benefits

Design, plan, and manage information technology (IT) projects to deliver efficie...

Location

United States , Woonsocket

Salary:

147680.00 - 162700.00 USD / Year

CVS Health

Expiration Date

Until further notice

Requirements

Bachelor's degree (or foreign equivalent) in Computer Science, Computer Engineering, Computer Information Systems, Information Technology, Electrical Engineering, Engineering or a related field
5 years of experience in software development life cycle testing, quality assurance, and troubleshooting
5 years of experience in Waterfall and Agile Methodologies
5 years of experience in performance of Manual and Automated Testing on Windows and UNIX
5 years of experience in UI/API, Mainframe, Databases, EDI and WorkdayCloud
5 years of experience providing domain support for healthcare industry, including performing health care data analysis and testing different healthcare ERP solutions
5 years of experience in compliance and standard testing for EDI (Electronic data interchange) transactions
5 years of experience with test management tools like HP ALM, Microsoft VSTS, or JIRA
5 years of experience in Back End Testing, including developing and executing complex SQL queries
5 years of experience in Functional Testing, Integration Testing, System Testing, Regression Testing, GUI Testing and User Acceptance Testing (UAT)

Job Responsibility

Design, plan, and manage information technology (IT) projects to deliver efficient technical solutions to support CVS Health initiatives
Manage project execution for multiple software applications to ensure adherence to quality assurance standards, schedule, and scope
Serve as client point of contact in defining technology driven solutions to meet business objectives
Define project plans, strategy, and roadmap and measure progress against timelines and deliverables
Oversee and approve solutions design and develop structures and accurate benefit plan requirements to achieve intended outcomes or recommend alternatives
Serve as the subject matter expert and work with key stakeholders to determine project requirements and objectives and translate into high quality products that promote customer satisfaction
Confer with project personnel to identity and resolve problem and ensure alignment between internal teams and clients on decision making and objectives
Leverage operational metrics and production error root cause information to improve requirements gathering, configuration, and testing processes
Develop updated project plans to include new capabilities and ensure team resources are available for successful projects and initiatives
Evaluate and recommend tools, technologies, and processes to produce high quality software product platforms, and collaborate with benefits and clinical teams and customers to produce cutting-edge solutions

What we offer

CVS Health bonus, commission or short-term incentive program
Company equity award program
Full range of medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term and long term disability benefits
Well-being programs
Education assistance
Free development courses

Fulltime

Client Executive – Care Team

Lawes Consulting Group is delighted to partnering with a growing independent ins...

Location

United Kingdom , North Yorkshire

Salary:

50000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience in commercial insurance sales or account management
Proven ability to develop new business and manage a book of business
Excellent communication, negotiation, and presentation skills
Experience in using Acturis would be beneficial
DIP CII or ACII qualified would be advantageous

Job Responsibility

Prospect and generate new commercial insurance business through networking, referrals, and lead development
Conduct needs assessments and risk evaluations for prospective and existing clients
Present insurance proposals, explain coverage options, and close new business
Maintain strong relationships with underwriters and carriers to negotiate competitive terms
Ensure clients receive timely and professional service from quote to renewal
Collaborate with account handlers and support staff to maintain a high standard of client service and retention

Fulltime

Registered Branch Manager

We are recruiting an experienced Registered Manager to lead a newly established ...

Location

United Kingdom , Salisbury

Salary:

40000.00 - 41000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Registered Manager status with CQC (or able to transfer registration quickly)
Proven experience in domiciliary care management
Strong understanding of the private home care sector
Experience managing or growing a branch with low or developing care hours
Sound knowledge of CQC regulations, safeguarding, and compliance
Confident, proactive, and able to work autonomously
Strong leadership, communication, and organisational skills
Ability to step into role quickly and maintain operational continuity

Job Responsibility

Act as the CQC Registered Manager, ensuring full compliance with all regulatory and legislative requirements
Provide strong leadership and day-to-day management of the branch team
Oversee the delivery of high-quality, person-centred domiciliary care
Maintain and improve CQC compliance, policies, procedures, and quality assurance
Support the growth of care hours through effective care planning, rota management, and relationship building
Manage and support care staff, including recruitment, supervision, training, and performance management
Ensure robust safeguarding practices and risk management processes are in place
Build and maintain strong relationships with private clients, families, and external stakeholders
Monitor KPIs, budgets, and operational performance
Ensure accurate record-keeping and reporting in line with regulatory requirements

What we offer

£10,000 bonus OTE
Opportunity to lead and shape a developing domiciliary care service
Supportive senior leadership and autonomy in role

Fulltime

Registered Branch Manager

An established private domiciliary care service is recruiting an experienced Reg...

Location

United Kingdom , Blackpool

Salary:

38000.00 - 40000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Previous experience as a Registered Manager or Branch Manager in domiciliary care
Strong working knowledge of CQC compliance within a home-care setting
Commercially minded with the ability to grow hours and revenue
Confident leading busy services and managing competing priorities
Ambitious, driven and comfortable operating in a fast-paced environment

Job Responsibility

Overall responsibility as Registered Manager for a CQC-regulated domiciliary care service
Lead, manage and develop a team of care professionals delivering high-quality home care
Grow care hours, private client referrals and live-in care packages
Drive local marketing, networking and business development activity
Maintain full compliance with CQC standards, policies and audits
Oversee branch performance, staffing, quality, and commercial outcomes
Work closely with senior management and quality teams

What we offer

Performance-related bonus up to £10,000 per year
Established branch with existing care hours and team in place
Onsite parking and access to local amenities
Support from senior management and quality professionals

Fulltime

Temporary Client Care Administrator

Are you a travel enthusiast with a knack for customer service? If you thrive in ...

Location

United Kingdom , Kingston Upon Thames

Salary:

29000.00 - 33000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Previous flight experience using Amadeus and GDS Expert is essential
Strong verbal and written communication skills
A proactive approach to tackling challenges in a fast-paced, customer-centric environment
Commitment to a full-time, 2-month contract with an immediate start preferred

Job Responsibility

Assist clients with travel-related queries and bookings, ensuring every interaction is positive and helpful
Manage and resolve issues efficiently and professionally, turning challenges into solutions
Utilise Amadeus and GDS Expert systems to handle travel arrangements seamlessly
Collaborate with internal teams to deliver a seamless service and ensure client satisfaction

What we offer

Weekly pay
Holiday pay
Access to our Boost Benefits platform

Client Care Counsellor – Advice Line

We are looking for a proactive, reliable, and fully qualified Psychotherapist/Co...

Location

Republic of Ireland

Salary:

Not provided

Spectrum Life

Expiration Date

Until further notice

Requirements

Hold a recognized qualification in Counselling or Psychotherapy
Minimum of 200 post-qualified accrued counselling hours
Full registered membership and/or accreditation with a professional association or organisation which is governed by a recognised code of ethics and disciplinary process (i.e. PSI, IACP, NAPCP, APCP, IAHIP, ICP, EAPA)
Strong computer skills and mastering current software and applications (such as Microsoft Office)
Ability to work at a fast paced environment and to meet key objectives around call volume and quality
Ability to adapt to both the ever changing client and organizational needs
Ability to work in a fast-paced environment and to multi-task, when needed
Strong empathy and listening skills
Flexibility to work shifts, weekends, evenings, holidays etc. as per business needs
Experience working with a variety of clients reflecting a wide range of clinical presentations

Job Responsibility

Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties
To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team and provide appropriate safety and action planning where necessary
Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations
Identify the presenting problem and determine appropriate service response level as per case response level standards
Meet key objectives around call volume and quality
First point of contact to our clients via phone, sms, live chat and WhatsApp
To operate within all policies, procedures and guidelines of the EAP service
To participate in team meetings and attend other meetings as deemed necessary
Excellent customer service skills with strong written and verbal communication skills
Ability to cope with a high volume of incoming calls and chats

What we offer

Part-time permanent contract
Work from home
Full training provided between Monday and Friday, 9 am to 5 pm, for 3 weeks
Career Progression for clinical and non-clinical colleagues
1 hour of individual clinical supervision per month in-house
Extensive list of employee perks and benefits

Parttime

Registered Manager

The Registered Manager has overall responsibility for the management of their br...

Location

Salary:

Not provided

GoodOaks Homecare

Expiration Date

Until further notice

Requirements

Someone that holds a QCF Level 5 in Health and Social Care or be working towards it
A full driving licence and use of a car
Good understanding of the CQC and what it means to achieve a “Good” or “Outstanding” rating
Management experience in the Health and Social Care Sector
Care Manager or Deputy Manager experience

Job Responsibility

Overall responsibility for the management of their branch
Provide exceptional leadership
Work closely with the Directors
Deliver high quality care within their service
Build fantastic working relationships with clients, staff and community stakeholders
Grow the team whilst maintaining high standards of care

What we offer

Incentivised bonus scheme
Employment perks and benefits
Work for an award winning visiting and live-in homecare provider
Contribute towards positive changes in the local area

Client Care Manager

Animal Emergency Australia

Location:
Australia , Cannington, Perth

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Client Care Manager