Client Care Manager Job at Animal Emergency Australia (Underwood)

Client Care Manager

Animal Emergency Australia (AEA) and Perth Vet Emergency (PVE) Cannington are se...

Location

Australia , Cannington

Salary:

40.00 - 49.00 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Leadership experience in a 24/7 hospital or high-volume environment with rotational rosters
Strong client experience background (service delivery, complaints resolution, high-pressure situations)
Demonstrated ability to lead, coach, and develop teams
Experience improving systems, processes, and operational workflows
A natural problem solver who can think on their feet
High emotional intelligence and communication skills

Job Responsibility

Lead, coach, and develop a high-performing Client Care Representative team
Ensure exceptional, compassionate service from arrival to discharge
Take ownership of the entire client journey, balancing emotional intelligence with operational excellence
Drive improvements in systems, processes, and team capability
Strengthening relationships with referring veterinarians
Managing complaints and complex client situations
Improving workflow, wait times, and service consistency
Supporting business growth and hospital performance

What we offer

Flexible working environment
17.5% leave loading
Career progression across a national ECC network
Access to leadership development and training opportunities
Supportive, values-driven culture
Exposure to innovative systems and operational excellence initiatives
A workplace that genuinely invests in people, culture, and work-life balance

Parttime

Client Care Manager

Lead our Client Care team in a fast-paced emergency veterinary hospital - provid...

Location

Australia , Cannington, Perth

Salary:

40.00 - 49.00 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Customer service leadership or CCR management
Veterinary reception, healthcare, hospitality or service industries
Managing complaints and complex customer interactions
Coaching and mentoring team members
Working in fast-paced environments
High level resilient under pressure
Calm and compassionate with distressed clients
Confident leading a team
Highly organised and solutions-focused
Passionate about delivering exceptional service

Job Responsibility

Leading the CCR team
Managing the client journey from arrival to discharge
Resolving complex customer concerns
Supporting team training and performance
Strengthening relationships with referring vets
Maintaining leadership presence during busy periods
Supporting the CCR team with triaging incoming client enquiries
Coaching team members on communication and service delivery
Resolving client concerns with empathy and professionalism
Monitoring workflow, wait times and client experience

What we offer

Staff discounts on veterinary care
Career development opportunities
Supportive leadership and team culture
Work in a modern emergency veterinary hospital

Parttime

Client Partnership Manager Personal Care

Working as part of the high performing sales team, the Client Partnerships Manag...

Location

Australia

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Multi-Channel Revenue Growth: Proven track record of driving revenue through diverse media sales across multiple client sectors and platforms.
Data-Driven Proposals: Expertise in utilising data sources and target audience characteristics to build compelling, insight-led campaign strategies and digital media solutions.
Integrated Campaign Management: Skilled in managing complex campaigns that leverage coordinated inventory, including POS, social, eDM, personalisation, and Retail Out of Home (ROOH).
Data Driven Strategy: Ability to translate campaign data into actionable learnings, ensuring a positive client experience that drives repeat business and long-term value.
Strategic Relationship Building: Success in cultivating strong partnerships across Trade and Marketing teams to deliver tailored value and support the successful rollout of new digital products.

Job Responsibility

Build and maintain a pipeline of opportunity, enabling you to provide updates on business reporting, including accurate sales forecasting and pipeline management for your allocated patch
Become an expert in your patch, building strong category expertise to understand key activation timings, promotional plans, customer behaviour & manage effective pipeline and sales forecasting to meet revenue targets
Be a spokesperson in market for Cartology, with a solid understanding of our point of difference and how we can add value to our clients
Take an active lead in client engagements including presentations, workshops and other industry events, with support from your manager as required
Use Cartology’s unparalleled access to customer data to build media proposals that drive a positive outcome for your clients, Woolworths and our customers

What we offer

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program

Fulltime

Client Services Manager - Live-in Care

Play your part in our mission to make ageing a more enjoyable and rewarding expe...

Location

United Kingdom , Shrewsbury

Salary:

30000.00 - 35000.00 GBP / Year

Radfield Home Care

Expiration Date

Until further notice

Requirements

Love working with people and can build rapport quickly, from clients and families to professionals and colleagues
Have confidence in presenting, influencing, and guiding decisions
Enjoy balancing compassion with commercial awareness - supporting families while also hitting growth goals
Can juggle multiple priorities in a dynamic, fast-moving environment
Are proactive, professional, and self-motivated
Hold a full UK driving licence and have access to a vehicle

Fulltime

Client Services Manager - Live-in Care

Play your part in our mission to make ageing a more enjoyable and rewarding expe...

Location

United Kingdom , Shrewsbury

Salary:

30000.00 - 35000.00 GBP / Year

Radfield Home Care

Expiration Date

Until further notice

Requirements

Love working with people and can build rapport quickly, from clients and families to professionals and colleagues
Have confidence in presenting, influencing, and guiding decisions
Enjoy balancing compassion with commercial awareness - supporting families while also hitting growth goals
Can juggle multiple priorities in a dynamic, fast-moving environment
Are proactive, professional, and self-motivated
Hold a full UK driving licence and have access to a vehicle

Job Responsibility

Be the driving force behind our Live-in Care service - ensuring it delivers outstanding support for clients while also building it into a recognised service across Shrewsbury, Oswestry, and beyond

Fulltime

Client Care Representative

As a Client Care Representative (CCR), you will play a critical role as the prim...

Location

Australia , Jindalee

Salary:

34.24 - 35.79 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Veterinary industry experience or studying vet med/vet nursing
Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings

Job Responsibility

Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations

What we offer

$34.24 (increasing to $35.79 after training period) + penalties
Australia’s largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (We promote and recruit from within!)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements

Parttime

New

Defined Benefits Client Manager I

The Defined Benefits Client Manager (DB CM) is responsible for overseeing daily ...

Location

United States of America , Illinois

Salary:

65000.00 - 75000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

Have effective communication and influencing skills on domain and technical matters, internally and externally.
Possess analytical abilities and attention to detail when working with complex data.
Have a solutions-oriented focus and ability to report data to stakeholders.
Have advanced management and organizational skills with ability to adapt to change.

Job Responsibility

Utilizing expert knowledge of Defined Benefits to interpret complex client requirements.
Addressing questions related to unique situations, participant inquires, client escalations and requirements.
Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation.
Managing ad hoc client projects such as spins, freezes and acquisitions.
Validating, managing and communicating iCAT results with clients
Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency.
Communicating regularly with day-to-day client contact on delivery and projects.
Acting as point of contact to groups such as Customer Care and Shared Services for client specific items.

What we offer

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities

Fulltime

Client Manager

Are you a qualified accountant who thrives on innovation, leadership, and client...

Location

United Kingdom , Jesmond

Salary:

42000.00 - 48000.00 GBP / Year

Gillespie Recruitment

Expiration Date

Until further notice

Requirements

ACA or ACCA qualified
At least 3 years' post-qualified experience
Proven experience managing a portfolio of clients across a variety of sectors
Experience leading and managing a team of staff
Strong technical knowledge of micro and small company accounts
Excellent understanding of direct and indirect taxation

Job Responsibility

Managing a portfolio of corporate and unincorporated clients across multiple sectors
Acting as a key point of contact and trusted adviser to clients
Delivering high-quality technical advice across accounts and taxation
Supporting clients with innovation, growth, and business improvement
Managing, mentoring, and developing a team of staff
Encouraging a positive, high-performance team culture
Supporting learning, progression, and professional development
Leading by example with integrity, professionalism, and collaboration
Ensuring high standards of compliance, quality, and client care
Contributing to the development of innovative service offerings

What we offer

Four-day working week
Flexible working hours
25 days annual leave plus bank holidays (with additional accrual after year three)
Birthday off every year
Paid volunteering time
Team development days
Wellbeing initiatives
Defined career pathway with genuine progression opportunities

Fulltime

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Client Care Manager

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