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Client Care Coordinator

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Elara Caring

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Location:
United States , Brooklyn

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

22.00 - 24.00 USD / Hour
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Job Description:

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Client Care Coordinator.

Job Responsibility:

  • Coordinating and updating client schedules, services, and caregiver assignments while ensuring accuracy in documentation, billing, and payroll
  • Serving as the primary point of contact for client inquiries, service concerns, and incident reporting, ensuring timely follow-up, escalation, and resolution
  • Supporting caregiver performance through coaching, documentation, time-off coordination, and collaboration with HR on corrective actions when needed
  • Monitoring daily service delivery to ensure caregivers arrive, complete assignments, and remain compliant with regulatory, contractual, and company standards
  • Collaborating with internal teams and external partners to support client and caregiver retention initiatives, streamline workflows, and ensure consistent, high-quality care experience

Requirements:

  • Strong communication and customer service skills, with the ability to manage difficult situations with professionalism and empathy
  • Experience in home care, health services, or a related client-facing role (preferred)
  • Ability to manage complex scheduling operations and multitask effectively in a fast-paced, high-volume environment
  • Familiarity with home care scheduling systems and strong documentation, and organizational skills
  • Commitment to confidentiality, professionalism, and adherence to HIPAA and organizational standards
What we offer:
  • Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
  • Comprehensive insurance plans for medical, dental, and vision benefits
  • 401(K) with employer match
  • Paid time off, paid holidays, family, and pet bereavement
  • Pet insurance

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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