Client Behavioural Services Consultant Job at Independent Counselling Enterprises Inc (Edmonton)

New

Behavioural Services Coordinator (Team Coordinator)

As a Behavioural Services Coordinator (Team Coordinator), you’ll play an importa...

Location

Canada , Edmonton

Salary:

Not provided

Independent Counselling Enterprises Inc

Expiration Date

Until further notice

Requirements

Post-secondary education in Community Rehabilitation, Human Services, Psychology, or a related field
Training in Proactive Behaviour Intervention, Behaviour Management, or a related behavioural support model
Experience supporting individuals with complex behavioural needs
Experience implementing Behaviour Intervention Plans is considered an asset
Familiarity with CET Standards is considered an asset
Excellent organizational, time management, and interpersonal skills
Strong written and verbal communication abilities
Proficiency with computer systems and electronic documentation
Ability to remain calm, organized, and solution-focused in challenging situations
Valid Class 5 driver’s licence and access to a reliable vehicle

Job Responsibility

Support the development, implementation, monitoring, and ongoing review of Planned Procedures and other behavioural support documentation
Coordinate documentation to ensure timelines and agency standards are consistently met
Attend Restrictive Procedures Advisory Committee (RPAC) meetings and complete meeting minutes
Chair RPAC meetings in the absence of the Client Behavioural Services Consultant
Assist in delivering behavioural support training and education for employees
Participate in planning meetings to provide behavioural support recommendations
Collaborate with Behaviour Consultants, psychologists, psychiatrists, and other community professionals
Promote compliance with agency policies, industry standards, and applicable legislation
Support risk assessment, risk mitigation, and ongoing evaluation of client supports
Utilize agency software to maintain client, employee, and service delivery information

What we offer

Paid training, orientation, and ongoing professional development
Stable employment with opportunities for career growth
A respectful, inclusive workplace that values teamwork and diversity
Recognition for long service and outstanding contributions
Competitive compensation
Non-registered group RSP matching program available to qualifying employees after one year of employment
Comprehensive benefits package available to qualifying employees after one year of employment
Meaningful work that directly supports positive outcomes for clients and employees

Fulltime

Professional Services Consultant - Payroll

Location

Australia; New Zealand , Melbourne; Sydney

Salary:

Not provided

ReadyTech Group

Expiration Date

July 10, 2026

Requirements

Relationship and stakeholder management at all levels
Excellent project and time management skills
Problem solving skills with the ability to think outside the box when it comes to solving customers problems
Excellent Customer service skills
An inquisitive and self-starting nature when it comes to learning
Good understanding of technical jargon and strong technical aptitude
Ability to work autonomously and in a team
Adaptable and flexible to change
Understand either NZ or Australian payroll compliance (knowing both would be incredible)
A working knowledge of time and attendance (desirable)

Job Responsibility

Engaging with our customers to understand their business requirements
Compiling SOW to articulate the solution to confirm the client needs
Creating project plans to fulfill client needs
Collaborating with the Development Team to scope customer specific rules
Adding your insight and experience into how to develop and grow the role and team
Actively communicates with the product management teams to enhance product capabilities to meet our customers’ needs
Provides input on optimising internal processes and procedures
Apply expertise knowledge of our RDY systems to inform our customers in order to drive usage and adoption through best practice
Ownership of the Customer Resolution Centre through undertaking audits and systems health checks for customers
Provide subject matter expertise and advice regarding the customers current system usage and set-up and clearly articulate resolutions

What we offer

A day off for your birthday
Additional 4 days of leave each year
ReadyTecher Awards each quarter with chance to win flights and accommodation to Hamilton Island
Hybrid work with in-house baristas in Sydney
Access to Sonder 24/7
Company top-up of Government parental leave
Additional paid leave for miscarriage, endometriosis and menopause
Volunteer leave
ReadyTech merchandise drops

Fulltime

!

Client Consultant

To take part in the success of the boutique and to be accountable for providing ...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum of 3 - 5 years working experience in retail / hospitality
Excellent in customer service skill
Self-motivated with positive attitude and professional selling techniques
Outgoing team player with strong interpersonal and communication skills
Good command of Cantonese, English and Mandarin

Job Responsibility

Ensure the best customer experience in the boutique for new sales, Customer service (repairs), and all visitors through efficient customer service assistance
Provide reliable, accurate, and first class customer service during pre and post sales, pre a, during and post repair
Have friendly and generous interaction with customers to understand their needs and make them feel wanted and appreciated
Be an AP Ambassador professionally welcoming customers
Welcome and successfully build the appropriate rapport with prospects and clients in contact with the boutique
Develop and maintain customer acumen (lifestyle, situation, culture etc.)
Be able to recognize a client
Install a seamless communication with customers and maintain it through regular correspondence
Demonstrate personal involvement in recruiting new clients and identifying prospects
Provide information to customers by phone or electronic mails in agreement with the Boutique Manager’s /Supervisor’s guidance and follow public relations policy recommended by Marketing and CRM team

Fulltime

Japan Operations Client Services - AVP

Barclays Banking Operations. Put yourself at the heart of the Barclays. A career...

Location

Japan , Tokyo

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Acts as the primary operational point of contact for priority “white glove” clients across Japan and APAC, owning client-facing escalation handling and proactively keeping sales and clients informed on service updates and remediation plans
it also drives disciplined incident ownership by ensuring client issues are logged, monitored, and coordinated across internal teams, with clear root-cause analysis, remediation planning, and transparent progress updates, while supporting formal client/service governance through regular monthly service meeting and broker/client experience review updates and ensuring alignment to complaints and risk-escalation requirements.
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

Job Responsibility

Acts as the primary operational point of contact for priority “white glove” clients across Japan and APAC, owning client-facing escalation handling and proactively keeping sales and clients informed on service updates and remediation plans
it also drives disciplined incident ownership by ensuring client issues are logged, monitored, and coordinated across internal teams, with clear root-cause analysis, remediation planning, and transparent progress updates, while supporting formal client/service governance through regular monthly service meeting and broker/client experience review updates and ensuring alignment to complaints and risk-escalation requirements.
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

What we offer

Health and wellness
Gain access to wellness rooms, gyms and mental health support.
A place where you can belong
Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.
Collaborative Areas
Modern spaces designed for teamwork and brainstorming.
More than work
There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.
Be you. Be valued. Belong.
We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

Associate Services Consultant

The Associate Services Consultant ensures data is correctly configured, formatte...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry
Background in consulting, engineering, accounting, or accounts payable is preferable but not required
Strong time management and prioritisation skills
Thrives in a fast-paced environment, effectively multitasking and handling shifting priorities
A customer-first approach
Quick to learn new technologies, product features, and processes
Strong analytical and problem-solving skills
Python skills are mandatory
You will either have a computer science degree or worked with Python in the workplace for over 2 years
Proactively troubleshoots and resolves customer issues

Job Responsibility

New customer set-ups on Xelix platform (Test and Production)
Managing technical prerequisites to onboard new clients
Reviewing customer files for technical elements using Python
Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing
Checking the data logs to proactively highlight any issues with Live customers usage of the platform
Assisting the Support team members with any error resolution on customer files or platform
Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
Supporting ad-hoc queries from Customer Success teams on platform behaviour

What we offer

27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £500 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Managed Services - Optimisation Consultant

Managed Service Optimisation Consultant: Finance/ProServ About HSO: HSO is a glo...

Location

United Kingdom

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

Experience in multiple hands-on software implementations with Dynamics 365 F&O in a Consulting role within a functional role or relevant experience working within a specific industry – Finance or ProServ
Expertise in providing consultancy over multiple modules in an D365FO / AX environment
Excellent presentation, demonstration and training skills
Good written and verbal communication skills, in English
Experience with Dynamics D365FO / AX in a Consulting or End User role
Adept at Business Requirement Analysis
Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade
Experience in assisting customers build continuous improvement road maps
Willingness to travel to support customers' requirements on site, if required
Support Desk Experience

Job Responsibility

Liaise with clients to analyse business processes, clarify customer requirements and determine the scope of required solution
Business Process design/mapping and documentation
Leading implementation streams through to delivery and initial post Go-Live support
Lead customer focused streamed solution playback sessions and perform fit gap analysis
Develop design specifications
Lead internal solutions design and process mapping workshops
Deliver and implement Dynamics D365FO and AX
Deliver high quality business and software application services to clients
The creation of high quality and sustainable client solutions
Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan

Fulltime

Senior Consultant - Expert Services

As a Senior Consultant in Crisis Management & Business Continuity, you will help...

Location

United Kingdom , London

Salary:

Not provided

4C Strategies

Expiration Date

Until further notice

Requirements

Proven experience in crisis management, business continuity management (BCM), operational resilience, incident management or emergency management
A background in consulting with experience working with UK regulated organisations, public sector bodies, or operators of essential services, including Critical National Infrastructure (CNI), financial services, utilities, transport, energy or telecommunications
Demonstrated experience leading client engagements end to end, including stakeholder management, team leadership and delivery risk management
Strong written and verbal communication skills, including facilitation, report writing and executive-level presentations
Willingness to contribute to commercial activities such as opportunity shaping, proposal writing and account development, taking ownership of customer and business outcomes
Membership of the Business Continuity Institute (MBCI), or active progression towards MBCI, demonstrating commitment to professional standards and continuous development
Familiarity with recognised standards and frameworks such as ISO 22301, ISO 22316, BS 65000, UK operational resilience expectations (FCA and PRA), incident command structures, Gold–Silver–Bronze or JESIP (desirable)

Job Responsibility

Lead the delivery of crisis management, business continuity and operational resilience engagements, including business impact analysis (BIA), framework and plan development, crisis management structures, incident response plans and business continuity plans, ensuring work is delivered with integrity and professional rigour
Design and deliver crisis exercises, tabletop exercises and simulations for senior leadership teams, applying innovative approaches to challenge assumptions and improve organisational readiness
Act as project and engagement lead on medium to large assignments, owning scope, budget, timelines, delivery risk and stakeholder expectations from initiation through to completion
Serve as a trusted advisor to clients, supporting leadership teams with preparedness, response governance, escalation processes and decision-making structures during periods of uncertainty
Apply sound judgement and subject matter expertise to provide quality assurance across multiple engagements, stepping in where senior oversight, challenge or assurance is required
Support opportunity development by contributing to scoping, proposal development, bid activity and account growth, working closely with colleagues across Expert Services and Sales
Act as a senior point of contact for assigned clients or accounts, owning customer outcomes and building long-term relationships based on trust, credibility and sustained value delivery
Mentor and coach consultants and analysts, supporting their development and contributing to a culture where the team is stronger through collaboration and shared learning
Contribute to internal knowledge development by capturing lessons learned, monitoring UK and international resilience trends, and strengthening 4C’s thought leadership in crisis management, BCM and operational resilience
Represent 4C professionally and consistently, acting as a role model for values-led behaviour, collaboration and delivery excellence

What we offer

Flexible working
25 days holidays (plus bank holidays)
Private healthcare including dental
Pension Scheme with 5% employer contribution
Enhanced maternity and paternity pay
Life Assurance
Cycle to work scheme
Work Extras Discounts at over 80 retailers
Company social events (Company kick-offs, breakfasts, lunches, fika)

Managed Services - Business Lead Consultant

Managed Service Business Lead Consultant. About HSO: HSO is a global Microsoft s...

Location

United Kingdom

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

4+ years of hands-on software implementation experience with Dynamics 365 F&O in a Consulting role with 5+ years additional experience OR 4+ years working within a specific industry – Finance or ProServ
Expertise in providing consultancy over multiple modules in an D365FO / AX environment
Experience with Dynamics D365FO / AX in a Consulting or End User role
Adept at Business Requirement Analysis
Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade
Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible
Willingness to travel to support customers' requirements on site
Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services
Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure
Ability to hold credible conversations with technical and non-technical stakeholders

Job Responsibility

Act as a lead consultant to plan the optimisation roadmap
Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base
Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution
Business Process design/mapping and documentation
The creation of high quality and sustainable client solutions
Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor
Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs
Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services
Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services
Deliver high quality business and software application services to clients

Fulltime

Select Country

Client Behavioural Services Consultant

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?