Client Authorization Coordinator Job at Aveanna Healthcare (Richmond)

Job Description

Client Authorization Coordinator (CAC) – Aveanna Healthcare is a leading national provider of home health services to medically fragile children and adults. Our mission is to revolutionize the way homecare is delivered, one patient at a time. Our therapy team consists of therapists, therapy assistants, and operational and clinical support staff. The Client Authorization Coordinator (CAC) is a position focusing on best business practices to ensure the office not only meets, but surpasses financial goals that are set. The CAC is responsible for the management of the authorization process and ensuring our patients and therapists do not have any administrative obstacles to overcome in Aveanna’s effort to revolutionize how care is delivered, one patient at a time.

Job Responsibility

Tracks and Submits Clinical Documentation, Evaluations, Re-Evaluations and Physician Orders to their respective signing physician
Tracks and Submits discharge orders
Tracks and Submits all necessary information to the patient's insurance company
Communicates to all appropriate staff when orders/authorizations received
Adheres to GLS SOPs for orders and authorizations
Conducts initial insurance verification to ensure referral has the appropriate funding source
Communicates all therapy referrals to Therapy CSC after conducting initial insurance verification
Notifies appropriate supervisor when therapy orders are outside of acceptable collection time
Documents and ensures accurate information within Aveanna-based software the status of Evaluation and Treatment orders, TP-1, TP-2, Plan of Care, and Authorizations
Communicates and coordinates with appropriate departments when necessary paperwork is needed from respective physician's offices
The CAC handles additional or necessary job duties as needed

Requirements

College degree preferred
Ability to demonstrate leadership capabilities with aptitude to manage and place multi-disciplined health care staff
Public relations ability, interpersonal skill, professional telephone manner
Organized, flexible, attention to detail
Knowledge of health care preferred
Business decorum and appearance
Supportive of team concept
6 months of data entry and customer service experience OR 1 year of previous work with insurance

What we offer

Health, Dental, Vision, and Company-paid Life Insurance
Paid Holidays, Paid Vacation Days, Paid Sick Days
Fun Day and Inclusion Day
Monthly Cell Phone Stipend and Bonus Potential
Mileage reimbursement
401(k) Savings Plan with Employer Matching
Employee Stock Purchase Plan with Employee Discount
Tuition Discounts and Reimbursement Program (conditions apply)
Nationwide Footprint w/advancement opportunities
Awards and Recognition Program
Employee Relief Fund
Structured new hire orientation and monthly CSS connection calls
Employee Resource Groups

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