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Client Associate Partner

Canada, Toronto 75000.00 - 90000.00 CAD / Year · Job Posted February 20, 2026
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Job Description

The Client Associate Partner is a role working in the Client team - the agency’s front line. They will deliver against our Full Service People promise; Product Activation, Product Effectiveness Analysis, Testing & Improvement Planning, Quality Assurance. A Client Associate Partner will be commercial, strategic, intellectual, personable, and driven. They will manage the day to day running of accounts; from strategic lead on projects through to product activation. The Client role is to be the face of the agency when interacting with clients and act on behalf of the client when talking internally.

Job Responsibility

  • Manage and oversee account performance
  • Support assigned Client Partner
  • Develop high quality personal relationships with clients through regular contact, prioritising face-to-face time and telephone conversations over email
  • Earn clients’ respect and develop status as ‘go to’ point of contact in the business for all commercial and strategic issues
  • Full accountability for client campaign performance, client satisfaction, and client debtors
  • Demonstrate comprehensive knowledge of their business/sector/customers and stay abreast of their industry’s developments
  • Keep the agency appropriately informed of all client developments, from campaign performance to personnel changes and everything in between
  • The project manages all campaign work, including coordination of media teams
  • Critically interrogate media performance and recommend appropriate tests and initiatives
  • Be the ‘client in the agency’ and ensure that we continually develop our products and services to meet their needs
  • Produce annual forecasts, and quarterly reforecasts, against which the business can confidently budget for investment to drive growth
  • Identify new client relationships and make pitches to potential new clients

Requirements

  • 2-5+ years of Experience of client relationship management and project management
  • A positive, flexible, can-do attitude
  • Be able to coordinate and prioritise a number of tasks at the same time
  • Self-motivated and proactive
  • Confident, approachable, and able to build strong relationships
  • Confidence in writing and editing strong content, ability to be a storyteller
  • Driven to always improve with a curious mind and an entrepreneurial spirit

Nice to have

Experience of the travel industry would be desirable

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