Client Advocate

• Develop a deep understanding of client goals, program structure, and communication needs
• Maintain working knowledge of all internal technologies, tools, and processes from intake to fulfillment
• Ensure program documentation, assets, and job tickets are complete and current
• Serve as the client’s primary contact for program execution, providing proactive communication and status updates
• Represent Sepire with professionalism, urgency, and empathy while advocating and managing client needs internally
• Anticipate risks, resolve issues promptly, and escalate concerns as needed to maintain service standards
• Oversee the full job lifecycle—from intake and proofing to final approval and execution
• Partner with Print Production, IT, and Fulfillment teams to meet deadlines and client SLAs
• Manage project timelines, flag scheduling conflicts, and ensure efficient job tracking and resolution
• Lead efforts to create and update standardized checklists, workflows, and program manuals
• Identify process inefficiencies and recommend improvements to mitigate discrepancies and enhance team performance
• Ensure compliance with security, regulatory, and client-specific requirements (e.g., SOC 2, HIPAA)

• 2–5 years in a client-facing role, preferably within print, marketing, or communications
• Demonstrated ability to manage multiple projects and competing priorities
• Proficiency in Microsoft Office and CRM platforms
• Strong understanding of mailing, shipping, and fulfillment processes
• Excellent written and verbal communication skills
• confident presenting to clients and internal teams
• Highly organized, analytical, and detail oriented
• Bachelor’s degree or equivalent experience
• exposure to variable data, digital communications, or marketing platforms a plus

exposure to variable data, digital communications, or marketing platforms