Client Advocate Jobs

Sepire

Location:
United States, Willowbrook

Category:
-

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Client Advocate (CA) serves as the primary point of contact for assigned client programs, acting as both a client champion and an internal driver of execution. This role ensures day-to-day success and long-term satisfaction by managing projects, anticipating client needs, resolving issues, and coordinating across departments. The CA is responsible for supporting omni-channel communications delivery (print, digital, and fulfillment), managing job tracking and documentation, and works alongside internal stakeholders to ensure accurate, timely, and high-quality execution. This is a critical role that combines account management, operations coordination, and proactive problem solving.

Job Responsibility:

Develop a deep understanding of client goals, program structure, and communication needs
Maintain working knowledge of all internal technologies, tools, and processes from intake to fulfillment
Ensure program documentation, assets, and job tickets are complete and current
Serve as the client’s primary contact for program execution, providing proactive communication and status updates
Represent Sepire with professionalism, urgency, and empathy while advocating and managing client needs internally
Anticipate risks, resolve issues promptly, and escalate concerns as needed to maintain service standards
Oversee the full job lifecycle—from intake and proofing to final approval and execution
Partner with Print Production, IT, and Fulfillment teams to meet deadlines and client SLAs
Manage project timelines, flag scheduling conflicts, and ensure efficient job tracking and resolution
Lead efforts to create and update standardized checklists, workflows, and program manuals
Identify process inefficiencies and recommend improvements to mitigate discrepancies and enhance team performance
Ensure compliance with security, regulatory, and client-specific requirements (e.g., SOC 2, HIPAA)

Requirements:

2–5 years in a client-facing role, preferably within print, marketing, or communications
Demonstrated ability to manage multiple projects and competing priorities
Proficiency in Microsoft Office and CRM platforms
Strong understanding of mailing, shipping, and fulfillment processes
Excellent written and verbal communication skills
confident presenting to clients and internal teams
Highly organized, analytical, and detail oriented
Bachelor’s degree or equivalent experience
exposure to variable data, digital communications, or marketing platforms a plus

Nice to have:

exposure to variable data, digital communications, or marketing platforms

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Client Advocate