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Indiana Farmers Insurance Logo Indiana Farmers Insurance · Insurance

Client Advocate

United States, Indianapolis · Job Posted March 05, 2026
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Job Description

Indiana Farmers Insurance is currently looking for a skilled Customer Service Representative to be the next Client Advocate to join our Client Communities Team. The right candidate will have a strong desire, sense of urgency and the effective interpersonal communication skills necessary to help resolve customer inquiries and provide the ultimate customer experience!

Requirements

  • High school diploma or equivalent
  • additional customer service experience or training, required
  • Completing initial new claims setup
  • processing one-contact claims
  • providing guidance for repair facilities
  • coordinating rental reservations
  • and ensuring the seamless transfer of more complex inquiries to the appropriate individuals
  • Receiving and processing payment-related inquiries via telephone and/or guiding policyholders through the online payment process
  • Actively engaging policyholders and agents through surveys and digital platforms to gather information, strengthen relationships, and enhance the overall service experience
  • Processing simple policyholder change requests
  • Entering data accurately within various systems
  • Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
  • Flexibility in work schedule with the ability to work outside of normal office hours

What we offer

  • Free Health insurance
  • Free Dental insurance
  • Free Vision insurance
  • Free Life insurance
  • Free Short-Term & Long-Term Disability insurance
  • 2% 401k Company Match
  • 11% 401k Company Contribution
  • Excellent Paid Time Off
  • Generous paid time for Parental Leave
  • Day of Service
  • We promote from within our widely-talented workforce regularly and consistently offer opportunities to learn and grow
  • Student Loan Assistance Program
  • Educational Incentive Program
  • Several committees to explore, to connect with co-workers and build relationships
  • Two robust Employee Assistance Programs for you and your family
  • Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote
  • Matching funds of up to $100 annually are available from the company for your favorite charitable organization
  • Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
  • An on-site fitness center, as well as free and convenient parking, make life easier
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