This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have engaged employee resource groups. Come join the Neo team and be part of our outstanding World Class Culture! NeoGenomics is looking for a Client Advocate I within the Client Services department in our Fort Myers, FL location who wants to continue to learn in order to allow our company to grow.
Job Responsibility:
Assists with managing the client base within their respective region and serves as the point of contact for their regional sales representatives
Providing excellent customer service to all internal and external customers
Obtain client updates and troubleshoot case delays within the laboratory
Receives and initiates telephone calls to/from NeoGenomics customers and sales representatives
Reporting test results accurately to the appropriate person
Adding/Canceling tests
Providing specimen requirements and Researching test availability
Providing testing fees
Basic problem solving
Ordering supplies
Pending list review
Solid understanding of logistics
Triage calls and forward to the correct individual/department
Resolves all client and case concerns in a timely manner
Finds resolutions and follow through until the incident is complete
Provides results to clients in accordance with department SOPs
Ensures the privacy and confidentiality of all communications
Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments
Documents all phone calls and emails in SalesForce.com
Provide appropriate and timely follow up with clients
Ongoing responsibility for improving department quality and productivity by monitoring service levels and minimizing abandoned calls and long wait times
Assists with identifying client trends for critical issues to Management and Sales
Assist in making all necessary communications to clients within the defined region and fully understands the impact of these actions to patient care
Standing, sitting, walking, bending, reaching, manual manipulation, and lifting up to 15 pounds
May provide evening or weekend afterhours on-call coverage as needed
Requirements:
High School Diploma or equivalent
Additional training in a medical or call center environment preferred
Minimum one (1) years of experience equivalent to working in Customer Service preferred
Excellent typing and data entry skills
Proficient with MS Office programs and database management
Experience handling multiple projects
Highly focused on service orientation
Strong organizational skills, attention to detail, and follow-up skills
What we offer:
Career development and empowering employees
Career coaches internally
Many training opportunities to expand knowledge base
Highly competitive benefits with HMO and PPO options
Company 401k match
Employee Stock Purchase Program
Tuition reimbursement
Leadership development
Start employees off with 16 days of paid time off plus holidays