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The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards.
Job Responsibility:
Provide outstanding client and after-sale service to all visitors and clients
Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
Cultivate a robust client portfolio to secure a proactive and growing business
Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
Show a transparent and genuine attitude with the client and create a unique connection with them
Communicate in a professional and sincere way, with clients and colleagues
Effectively use all the available tools to optimize business opportunities
Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
Upholds and adheres to all company policies and operational procedures
Requirements:
Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
Have passion for the fashion culture, like to create personalized looks
Have a business mindset and an entrepreneurial spirit
Strong team spirit to achieve common goals
At ease with using tools and applications, adapts quickly with new technology
Motivated to work in a fast-paced environment, able to multitask, prioritize
is open minded and driven by creativity
Proactive, passionate & with a problem-solving attitude
Excellent written, oral & listening skills, in English and local language, additional languages preferred
Embrace change and see it as an opportunity to grow and develop