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Client Advisor

United Kingdom, London 25000.00 GBP / Year · Job Posted December 28, 2025
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Job Description

Our client, a leading luxury womenswear brand is seeking an experienced and commercially driven Senior Sales Associate to join their London flagship store. Specialising in Ready-to-Wear and Made-to-Order, this role is suited to a luxury retail professional with a strong VIP client base, a consistent record of exceeding sales targets, and a passion for delivering an exceptional client experience. The successful candidate will be instrumental in driving business performance, cultivating long-term client relationships, and representing the brand to the highest standards of luxury and professionalism.

Job Responsibility

  • Consistently achieve and exceed individual and store sales targets through expert selling techniques across Ready-to-Wear and Made-to-Order collections
  • Deliver a highly personalised luxury shopping experience, offering bespoke styling advice and tailored solutions
  • Manage the complete sales journey for both new and existing clients, ensuring a seamless and elevated experience
  • Maintain up-to-date knowledge of seasonal collections, fashion trends, and craftsmanship to provide informed style recommendations
  • Effectively utilise CRM systems to track client purchase history, preferences, and key dates to anticipate needs
  • Organise and participate in private appointments, fittings, and exclusive client events to drive high-value sales
  • Contribute to overall store performance by achieving KPIs and supporting business growth initiatives
  • Identify and nurture new VICs and high-potential clients through exceptional service and relationship building
  • Support and mentor junior sales associates, sharing best practice and contributing to team development

Requirements

  • Experience in luxury retail, ideally womenswear
  • Strong expertise in Ready-to-Wear and Made-to-Order services
  • Demonstrated ability to consistently exceed individual and store sales targets
  • Ability to build and maintain long-term client relationships
  • Strong knowledge of luxury fashion, tailoring, trends, and craftsmanship
  • Highly organised, proactive, and commercially focused
  • Polished, professional, and a credible brand ambassador
  • Flexible to work weekends, evenings, and peak trading periods
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