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We are looking for a Client Advisor to join our team in London Selfridges on a permanent, full time basis. You will rotate across Leather Goods, Ready-to-Wear, and Shoes departments to maximize sales opportunities and develop diverse client relationships. Our team in Selfridges operates on a 4-day workweek (40 hours in 4 days). Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
Job Responsibility:
Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
Effectively uses cross- and upselling techniques to maximize sales opportunities
Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques
Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
Combines styling knowledge with the ability to mix-and-match products to best serve the client
Develops local and international client base and seeks to recruit and develop top clients
Requirements:
Some experience working in a high-end fashion brand or hospitality
Proven track record in achieving sales targets and develop clients
Passion for and sound knowledge about Gucci and luxury fashion
Works productively in a high-pressure, fast-paced environment
Fluent in English, any additional languages would be a plus
Ability to work varied hours/days, including weekends as needed